IT Processes Specialist

About Us
At SILVARE, we’re a dynamic team achieving remarkable results. We’ve built a reputation for delivering fast, impactful results that keep our clients coming back, many of whom are some of the biggest names in tech.

What Μakes Us Different
We’re easy to talk to, we get straight to the point and we’re all about making things happen. We’re proud of the strong relationships we build, both with our team and our clients. We believe in keeping our people happy, whether it’s through improving benefits, having open conversations about their projects or just being there when they need us. It’s a supportive environment and culture that helps both us and our people thrive. If you’re ready to work on exciting projects, grow alongside industry leaders and make a real impact, we’d love to have you join us at SILVARE.

Role Overview
We are looking for an IT Processes Specialist. In this role, you will be responsible for analyzing, optimizing, and documenting IT processes to improve overall operational efficiency. You will
ensure technology and business procedures are aligned while supporting IT systems and users.

What You’ll Be Doing

• Evaluate and optimize IT processes to enhance performance and implement continuous improvements.
• Document system configurations, workflows, and procedures to maintain accurate technical records.
• Monitor and analyze IT system performance data to identify bottlenecks and improvement opportunities.
• Provide strategic input to align IT and business procedures effectively.
• Train staff on IT systems, best practices, and security protocols.
• Support IT systems through installation, configuration, and troubleshooting activities.
  
  

What You’ll Bring

• 3+ years of experience in IT process management, IT support, or related roles.
• Strong knowledge of computer systems, networks, and relevant software applications.
• Familiarity with IT Service Management (ITSM) frameworks such as ITIL.
• Excellent problem-solving and analytical skills.
• Strong communication skills to explain technical concepts to both technical and non-technical audiences.
• Attention to detail with a proactive and continuous improvement mindset.
  
  

Nice to Haves

• ITIL certification or other recognized ITSM certifications.
• Experience with process automation tools or workflow management platforms.
• Familiarity with data analysis and reporting tools to support performance monitoring.
  
  

How We Support Your Growth

🍽️ Lunch Is On Us: Monthly allowance for your favorite meals.
🏥 Health First: Private health & life insurance for peace of mind.
💻 Set Up For Success: The right tools to stay connected and perform your best.
📚 Curiosity Never Retires: Access to Udemy for unlimited learning.
🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals.
🎯 Work With The Best: Collaborate with industry-leading clients.
🌈 Celebrate Diversity: Be part of a team that values every perspective.
💸Performance Pays Off: Annual discretionary bonus based on yearly contributions.
🌱 Social Responsibility: Give back through volunteering and sustainability.

Excited to Make an Impact? Apply today and be part of what we’re building together 🙂

At SILVARE, we are committed to diversity, equity, and inclusion in all aspects of our workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic protected by law.