Knowledge Management Specialist

Your role at Exness:

As part of the Knowledge Management team, the Knowledge Management Specialist will be focused on operations related to internal knowledge transfer to provide the company’s employees and clients with up-to-date information on products and services. Also, the KM Specialist will take ownership of different KM initiatives and projects aimed at enhancing knowledge transfer from customer-facing teams to product teams and vice versa.

You will:

• Responsible for keeping up to date the company’s internal knowledge base so that information and data are accessible to employees
• Accountable for handling and communicating product/process updates with high accuracy and promptly.
• Responsible for escalated knowledge management tasks by ensuring all queries and information are responded to and updated and knowledge is conveyed to relevant departments within agreed time ranges.
• Assist in managing knowledge-sharing events in collaboration with other stakeholders
• Answer questions received from the target audience via KM Q&A channels
• Participate in KM tools testing and evaluation
• Work collaboratively with peers within the KM team and other external stakeholders to ensure alignment and cohesion.
• Providing training programs and seminars for employees if necessary
• Participating fully in the team, taking part in regular team meetings sessions, giving feedback and ideas to colleagues and to the management to manage the Knowledge Base and communications tools
• Working closely with Knowledge Managers and Trainers to drive Knowledge Initiatives across the organization
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
• Assisting knowledge managers in organizing and conducting monthly/annual knowledge check-ups (quizzes, knowledge games, assessments, etc.) to measure product knowledge of customer-facing employees
• Liaise with stakeholders from different departments to keep track of new information and update the knowledge base accordingly.
• Collaborate in managing the successful execution of knowledge activities, including weekly seminars, assessments, and monthly refreshment meetings.
• Assisted in designing and implementing effective KM processes to support ongoing development and engagement.
• Independently lead projects and initiatives aimed at knowledge transfer enhancement.
• Support the development of knowledge-based products and processes to strengthen the teams' overall performance.

What makes you a great fit:

• Excellent command of English, with advanced writing proficiency;
• A Bachelor's or Master's Degree in computer science/ information science/business/economics/finance would be an advantage.
• Excellent communication skills and good presentation skills
• Experience with KM software would be an advantage (self-service software, customer help center software);
• Copywriting experience would be an advantage.
• Must be independent, self-motivated, show initiative and a strong sense of ownership /responsibility
• Supportive of company-wide goals and objectives, deliver department /team results and key objectives,
• Ability to research, organize, plan, multitask, and exercise time management
• High level of attention to detail
• Stakeholder engagement skills: listening, negotiation, consulting, advocacy.
• Fast learner with good analytical skills
• Ability to deal with a high load of information and with ambiguity;
• Ability to simplify complex concepts with clarity in writing;
• Good creative thinking skills and ability to address issues proactively
• Research, planning, organizing, time management, and high level of administrative skills
• Problem-solving skills and ability to adapt fast to change
• Highly motivated and able to work under pressure
• Ability to take initiative and work independently.
• Experience in forex or financial services would be an added advantage.
• Experience with Atlassian products would be an advantage (Confluence, Jira)
• Experience in information management (codification, content management, information processes, taxonomies)
• Experience in managing knowledge bases (information architecture)

Your journey after applying:

• Interview with TA
• Test Task (approximately 3 days)
• Interview with the Hiring team

Deadline for application: 29th Jan 2025