AI Chatbot Product Manager

Your role at Exness:

Lead the strategy and execution for a portfolio of AI/LLM-based products for automation of Customer support operations, including the main product -  support chatbot for customers.

You will:

• Define AI/LLM automation strategy for Customer Support based on numbers and PnL.
• Ensure alignment between stakeholders in Support, Product/Technology, Marketing, and Commercial functions. Project management for cross-department initiatives.
• Ideate hypotheses and drive validation processes (customer interviews, UX tests, A/B tests).
• Work hand-to-hand with the Development Team Leader of a cross-function development team of LLM engineers, back-end developers, QAs, and BSA to ensure smooth product delivery.
• Track and grow key product and marketing measures and KPIs (Deflection rate, CSAT, etc).

What makes you a great fit:

• 5+ years of hands-on experience in product management.
• On-hands tech experience working with AI/LLM stack. You have proficiency in wiring LLM prompts, you can create simple POC in a Python notebook, and you can use SQL/pandas to assess the performance of automation.
• Experience working with Support teams, preferably on process automation.
• Experience in A/B testing (hypotheses ideation, design, implementation, control and analysis).
• Experience in customer interviews, surveys and UX testing.
• Advanced in verbal and written communication, upper-intermediate English (written and spoken).
• Relevant industry experience is a plus (Trading, Fintech, Gaming, Paid online courses).
• Experience in no-code/low-code technology (e.g. Integromat) would be an advantage.
• Experience in Frontend/Backend development (programming skills) would be a big plus.

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children’s school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your journey after applying:

1. First interview (up to 30 minutes)
2. Technical Interview (1 hour)
3. Final interview with your future team (1 hour)