CRM Automation & AI Specialist

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We’re looking for an AI & RPA Specialist to supercharge our automation capabilities across CRM and beyond. This hybrid role combines the structure and precision of Robotic Process Automation with the intelligence and adaptability of AI, turning manual workflows into seamless, smart systems that drive scale, speed, and creativity. You’ll be the go-to person for identifying automation opportunities, designing scalable solutions, and helping our teams unlock more time for impact.

Key Responsibilities

• Identify and lead automation initiatives across CRM and adjacent business areas.
• Design, develop, and deploy RPA workflows using tools like UiPath, Blue Prism, or similar platforms.
• Integrate AI tools and APIs (e.g. LLMs and ML models) into workflows to enhance decision-making and automation logic.
• Partner with CRM, Product, Data, and Tech teams to assess current processes and reimagine them with automation in mind.
• Serve as a strategic enabler for scaling personalization, segmentation, and real-time campaign logic.
• Ensure that all automation is reliable, secure, and aligned with compliance and regulatory standards.
• Document automation processes, train relevant users, and contribute to building a center of excellence in intelligent automation.
• Stay ahead of emerging tech trends in AI and automation, bringing ideas that can create real impact.

What You Bring

• Proven experience in RPA and/or AI solution development, ideally in a marketing, CRM, or data-rich environment.
• Familiarity with RPA platforms (e.g., UiPath, Blue Prism, Automation Anywhere) and AI tools (e.g., OpenAI, Google Cloud AI, Azure ML).
• Strong understanding of process optimization, automation frameworks, and how AI can augment workflows.
• A strategic, systems-thinking mindset with a passion for simplification and scale.
• Ability to translate business needs into technical solutions—and explain those clearly across teams.
• Self-starter mentality, with curiosity and drive to test, learn, and push what’s possible.
• Experience in online gambling, e-commerce, or another fast-paced, regulated environment is a plus.

Reshape marketing
with us. Let’s work!