Business Analyst (CRM/Monitoring/Alerting)

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

✅ Area of Responsibilities:

✔️ Data Collection and Management (Monitoring/CRM Focused):

• Collecting user behavior, CRM engagement, and performance monitoring data.

• Ensuring high data quality across CRM events and monitoring tools.

• Managing alert and incident logs to support real-time diagnostics.

✔️ Quantitative and Qualitative Analysis:

• Analyzing CRM campaign performance, engagement trends, and alert history.

• Conducting root cause analysis for drops in user activity or system issues.

• Segmenting data to identify performance patterns by user type, campaign, or region.

✔️ Reporting and Data Visualization:

• Developing real-time dashboards to track key CRM metrics and platform health.

• Creating visualizations to monitor user engagement, load times, errors, and alerting thresholds.

✔️ Collaboration and Communication:

• Working with CRM managers, developers, and system admins to align data tracking with business goals.

• Translating technical monitoring insights into business-relevant findings.

✔️ Strategic Recommendations:

• Suggesting improvements in campaign targeting, CRM workflows, and system reliability.

• Identifying potential risks through alert trend analysis and proposing preventive measures.

✔️ UX Analysis (CRM):

• Monitoring user drop-off across communication touchpoints and recommending optimizations.

• Evaluating A/B test results for CRM messaging and platform performance updates.

✔️ Continuous Learning and Skill Development:

• Staying up-to-date on CRM platforms, monitoring tools, and industry best practices.

✅ Requirements:

✔️ Quantitative Analysis
✔️ Data Visualization (PowerBI)
✔️ SQL & Database Knowledge (Snowflake, MySQL, MSSQL)
✔️ Statistical Analysis
✔️ Product Understanding
✔️ Communication Skills

✅ Will be a plus:

✔️ Experience with Programming Languages (Python)
✔️ UX/UI Insights
✔️ Business Acumen (especially in CRM and monitoring)

✅ We offer excellent benefits, including but not limited to:

👨‍💻 Learning and development opportunities and interesting challenging tasks
📝 Official employment in accordance with the laws of Cyprus and the EU
✈️ Relocation package (tickets, hotel stay for 2 weeks)
🏋️ Company fitness corner
📚 Language class support
🎁 Birthday gifts
🏝️ 24 working days of annual vacation
🥣 Partially subsidized breakfasts and lunches in the office

Reshape marketing
with us. Let’s work!