Staff Technical Program Manager - Telco BSS

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional. 

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. 

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated  colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE. 

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.  

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. 

About the Role:

We are seeking a seasoned and strategic Staff Technical Program Manager to oversee and drive complex technical programs across multiple teams and departments. This role is critical in ensuring the successful delivery of high-impact projects and programs, coordinating cross-functional efforts, and aligning technical initiatives with business objectives. The ideal candidate will possess deep technical expertise, strong program management skills, and the ability to navigate a fast-paced, innovative environment. You will play a key role in driving execution and ensuring collaboration between engineering, product, and business stakeholders.

What You Will Do:

 

Program Strategy and Execution:

- Lead the planning, execution, and delivery of complex, cross-functional technical programs from inception to completion, ensuring alignment with business goals and timelines.

- Define program scope, goals, deliverables, and success metrics in collaboration with stakeholders, ensuring clarity and alignment throughout the program lifecycle.

- Manage program risks, dependencies, and issues, ensuring proactive identification and resolution to minimize impact on timelines and outcomes.

- Collaborate with engineering, product, and business teams to ensure program requirements are clearly defined, documented, and understood by all stakeholders.

 

Cross-Functional Coordination:

- Serve as the central point of contact for technical programs, facilitating communication and collaboration between teams, including engineering, product management, operations, and leadership.

- Ensure effective coordination across all teams involved in the program, managing interdependencies and fostering strong collaboration between technical and non-technical stakeholders.

- Drive alignment between multiple teams and ensure that program milestones and deadlines are met, escalating issues and making adjustments as needed to keep programs on track.

 

Technical Leadership and Guidance:

- Provide technical guidance and insights to help drive decision-making and trade-offs throughout the program lifecycle. Ensure technical feasibility and alignment with architectural best practices.

- Partner with engineering leads to manage resource allocation, identify bottlenecks, and balance priorities between competing technical initiatives.

- Facilitate discussions on architecture, scalability, and technology stack choices to ensure optimal solutions are implemented.

Process Improvement and Optimization:

- Continuously improve program management processes and practices, identifying opportunities to streamline workflows, enhance team collaboration, and increase efficiency.

- Implement best practices in Agile, Scrum, and Kanban methodologies to drive effective execution and continuous delivery of technical programs.

- Develop and maintain dashboards, reports, and tracking mechanisms to provide visibility into program status, risks, and outcomes.

 

Stakeholder Management and Communication:

- Act as a trusted advisor to senior leadership, providing regular updates on program status, risks, and progress. Facilitate strategic discussions and decision-making to ensure program success.

- Communicate complex technical concepts and program details to non-technical stakeholders, ensuring transparency and alignment across the organization.

- Manage expectations and influence decision-making by presenting data-driven insights, trade-offs, and recommendations.

 

What You Will Need:

Education:

- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. A strong technical background is critical for understanding the complexities of the programs you will manage.

 

Experience:

-  10+ years' experience in Telecom domain in wide range of roles - Project Management, Delivery and Operations

- Experience leading technical programs in a fast-paced, technology-driven environment, working across multiple teams and functions.

- Have hands on experience in the BSS and/or OSS Integration Platforms, Service Activation and Provisioning, API Gateway Integration and Billing Platforms - CRM, Order Management, Enterprise platforms

- Extensive experience managing cross-functional teams and aligning technical initiatives with business objectives.

Technical Skills:

- Program Management: Expertise in end-to-end program management, including defining scope, managing risks, and ensuring timely delivery of complex programs.

- Technical Knowledge: Strong understanding of technical concepts such as software development, cloud infrastructure, and system architecture, with the ability to engage deeply with engineering teams.

- Agile Methodologies: Proficiency in Agile, Scrum, and Kanban methodologies, with experience driving Agile adoption across teams.

- Data-Driven Decision Making: Ability to use data and metrics to drive decision-making, assess risks, and evaluate program performance.

- Tools and Technologies: Experience with project management tools such as Jira, Confluence, Asana, or similar tools to manage project timelines and deliverables.

 

Leadership and Communication:

- Strong leadership and interpersonal skills, with the ability to inspire and motivate teams across multiple disciplines.

- Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

- Ability to manage multiple high-impact programs simultaneously and balance competing priorities in a fast-paced environment.

- Strategic thinker with a strong problem-solving mindset and business acumen, capable of making sound decisions under pressure.

 

Preferred Certifications:

- Project Management Professional (PMP) or equivalent certification.

- Certified ScrumMaster (CSM) or Certified Agile Project Manager.

- SAFe Program Consultant (SPC) or experience with scaled Agile frameworks.

Additional Qualifications:

- Experience in large-scale program management within a technology or software development environment. Proven ability to manage highly technical, complex programs that span multiple teams.

- Strong understanding of cloud technologies, DevOps practices, and system scalability, with experience in cloud-based environments such as AWS, Google Cloud, or Azure.

- Experience with budget management, resource planning, and driving cost-efficient program execution.

This role is ideal for an experienced Technical Program Manager who thrives in a dynamic, collaborative environment and is passionate about driving successful execution of large-scale technical initiatives. If you have a deep understanding of both technical and business needs and can navigate complex projects with ease, we encourage you to apply.

 

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.