Operation Support Specialist

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional. 

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. 

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated  colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE. 

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.  

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. 

Role Purpose

Why this role matters:
As an Operations Support Specialist, you will play a key role in ensuring the availability, stability, and performance of our digital and telco platforms. Your contributions will help shape the operations team and ultimately the way we disrupt the market with seamless, high-availability services.

What success looks like:
In your first year, you will enhance system reliability through proactive monitoring, reduce incident resolution times, and contribute to more stable releases by supporting technical changes with minimal business disruption.

Why this is for you:
If you're keen on solving platform stability and operational reliability challenges across complex digital ecosystems, hit us up. We're looking for someone ready to tackle this challenge head-on and make an impact from day one.

Key Responsibilities

In this role, you will:

• Lead system performance monitoring, ensuring high availability and timely detection of anomalies.

• Collaborate with cross-functional teams, driving rapid resolution of incidents and continual service improvements.

• Manage daily operations across telco systems and middleware, ensuring consistent performance and stability.

• Drive incident and problem management efforts, contributing to root cause analysis and resolution.

• Participate in patching, maintenance, and service restoration activities.

• Maintain operational documentation including runbooks and incident logs.

• Contribute to the knowledge base and continuous improvement of operational workflows.

Qualifications & Attributes

We’re seeking someone who embodies the following:

Education:
Bachelor’s in Computer Science, Information Technology, or a related field.

Experience:
3+ years in IT operations, technical support, or infrastructure monitoring.

Technical Skills:
Must-haves: Strong knowledge of system monitoring tools (e.g., PRTG, Dynatrace, ManageEngine); basic understanding of databases, APIs, and Linux systems; experience supporting customer-facing applications and middleware.
Nice-to-haves: Familiarity with payment systems, telco platforms, or cloud-based infrastructure.

Unique Attributes:
Thrives in dynamic, uptime-critical environments requiring quick analysis and rapid response.
Possesses a proactive mindset and strong coordination skills.
Excels with ITIL-based practices such as incident, problem, and change management.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.