Technology Operation Manager - IN and VAS

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional. 

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. 

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated  colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE. 

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.  

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. 

About the Role

We are looking for a hands-on telecom engineer to take operational and engineering ownership of our Core Telecom Stack, with focus on Intelligent Network (IN) and Value-Added Services (VAS) platforms. This role sits at the heart of our telecom stack, enabling service innovation, ensuring system stability, and integrating IN/VAS components with host MNO networks, BSS platforms, and our digital application ecosystem.

You’ll work within the Technology Operation Team, collaborating with internal teams and external partners to configure, operate, and optimize core telecom systems like OCS, SCP, USSD GW, SMSC, IVR, DPI and other Telecom Core and IN/VAS components that enable voice, data, and value-added services and products.

What You Will Do

System Administration & Operation  

• Operate and maintain all IN/VAS nodes (e.g., OCS, SCP, SMSC, USSD GW, IVR, MCA, etc.) in alignment with MNO configurations and Beyond ONE product catalogs.
• Ensure reliable and secure integration with host MNO systems (CAP, MAP, SIP, Diameter, etc.) and internal BSS/OSS platforms.
• Configure and launch new packages, tariffs, promotions, and service logic in IN systems.
• Apply telecom service configurations and changes according to internal change management processes
• Execute operational task including but not limited to:
  • SIM production life cycle management
  • Numbering plan management
  • Voucher\scratch card production and lifecycle management
  • Fraud and Revenue assurance support (SIM boxing, SMS fraud, Wangiri...etc)

Engineering & Incident Management

• Own Level 2 support for all IN/VAS platforms and various telecom core systems. Perform root cause analysis and collaborate with vendors or other internal teams to resolve incidents.
• Monitor service KPIs and proactively optimize performance to minimize downtime and customer impact.
• Support the end-to-end lifecycle of service launches—from design review to testing, implementation, and operational handover.

Integration & Collaboration

• Work closely with BSS teams, Application teams, and local network operators to enable real-time charging, balance management, and service delivery.
• Ensure seamless interoperability across cloud-hosted components and on-prem deployments in data centers.
• Collaborate with Telecom Operation and Support teams to support ongoing projects and resolve integration issues.

Automation & Monitoring

• Contribute to automation of configuration tasks and monitoring processes using scripting or orchestration tools.
• Define and manage alarms for critical IN/VAS components, enabling early detection of service degradation.

Compliance & Documentation

• Ensure systems comply with local regulatory standards and internal security policies.
• Maintain up-to-date technical documentation for configurations, services, and operational procedures.

What You Will Need

Technical Skills

• 5+ years of experience working in IN/VAS platforms (e.g., OCS, SCP, USSD GW, SMSC, IVR).
• Strong understanding of telecom signaling protocols: MAP, CAP, INAP, SIP, Diameter, SS7, SIGTRAN
• Proven experience in configuring and operating real-time charging platforms and voice/data/SMS applications.
• Familiarity with BSS and OSS architectures, telecom mediation, and provisioning workflows.
• Good understanding of AWS-based deployments or hybrid cloud/on-prem architectures.
• Good foundational knowledge of TCP/IP networking, including basic troubleshooting, understanding of common protocols
• Basic Linux system administration skills, such as navigating the file system, reading logs, and managing services

Soft Skills

• Strong problem-solving and incident management capabilities.
• Clear communication with both technical and non-technical stakeholders.
• Comfortable working in distributed teams across different geographies and time zones.
• Proactive, ownership-driven, and excited by complex telecom engineering challenges.

Languages

• Proficiency in English and Spanish is required.

Preferred Qualifications

• Bachelor's degree in Telecommunications, Computer Science, or equivalent field.
• Experience with MVNOs or working in LATAM telecom environments is highly desirable.

Why Join Us

You’ll join our regional technology operation team shaping the way telecom services are delivered across Latin America. You’ll gain exposure to cutting-edge systems, cross-functional collaboration, and the opportunity to grow your skills while making a real impact.  You’ll also be part of an international working environment, collaborating with global teams and gaining experience in a diverse, multicultural setting.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.