Virgin Segment Specialist

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional. 

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. 

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated  colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE. 

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.  

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you. 

Role Purpose
Why this role matters: As Virgin Segment Specialist, you will play a key role in supporting product implementations and cross-department coordination, helping ensure smooth execution and alignment with KPIs. Your contributions will help shape the segment management function and ultimately the way we disrupt the market.

What success looks like: In your first year, you will drive efficient coordination across technical, marketing, and customer service teams; ensure consistent and high-quality customer journey testing; and streamline content and offer management across digital platforms.

Why this is for you: If you're keen on solving complex operational challenges in a dynamic, digital-first environment, hit us up. We're looking for someone ready to tackle this challenge head-on and make an impact from day one.

Key Responsibilities
In this role, you will:

• Lead the quality testing of customer applications in both pre-production and production environments, ensuring a seamless customer experience.

• Collaborate with Marketing and Member Care teams by drafting offer briefs in Arabic and English and ensuring customer-facing business rules are aligned.

• Manage cross-departmental coordination, including ticket tracking, issue resolution, and production follow-ups to maintain operational efficiency.

• Drive website content updates by managing homepage and landing page changes, coordinating closely with the Marketing Communications team.

• Support the Segment Managers in implementing new products and offers, ensuring timely and aligned execution across departments.

Qualifications & Attributes
We’re seeking someone who embodies the following:

Education: Bachelor’s in Marketing, Business, Data Analytics, or a related field.

Experience: 0–2 years in relevant roles involving product coordination, digital platforms, or analytics.

Technical Skills:
Must-haves:

• Basic knowledge of digital applications and development

• Proficiency in data analytics and MS Office

• Ability to coordinate across multi-cultural and cross-functional teams

Nice-to-haves:

• Experience with customer application design tools such as Figma or Sketch

• Familiarity with UI/UX and AI tools

Unique Attributes:

• Thrives in fast-paced environments requiring proactive coordination and decision-making

• Possesses a detail-oriented mindset and strong communication skills

• Excels with collaborative methodologies and agile environments

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.