CRM Manager for Austria + Switzerland markets

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

Job Title: Regional CRM Manager – DACH Market (Austria & Switzerland)

About Medier
Medier is a fast-growing digital marketing company focused on performance-driven solutions for the iGaming, fintech, and entertainment industries. We believe in smart growth, creativity, and building long-lasting relationships with our clients and players.

Job Summary
We are looking for a Regional CRM Manager to lead our CRM efforts in the DACH region, with a specific focus on Austria and Switzerland. You will be responsible for creating and executing localized customer lifecycle strategies that drive engagement, retention, and long-term value. A deep understanding of German- and/or French-speaking markets, particularly within the iGaming or online entertainment sectors, is essential.

Key Responsibilities:

• Develop and manage localized CRM strategies for the Austria and Switzerland markets (Email, SMS, push notifications, onsite messaging, etc.)

• Own the customer journey and optimize communication touchpoints across onboarding, engagement, churn prevention, and reactivation

• Plan, execute, and analyze CRM campaigns with a strong focus on personalization, segmentation, and ROI

• Collaborate with product, design, content, and data teams to deliver high-impact and relevant campaigns

• Monitor and improve key performance indicators such as retention, CLV, churn, and engagement rates

• Ensure full compliance with local regulations (including data privacy and responsible gaming laws)

• Act as the local CRM expert and main point of contact for all CRM initiatives in Austria and Switzerland

Requirements:

• 3+ years of experience in CRM, ideally within iGaming, fintech, or digital entertainment industries

• Fluency in German or French (native or professional level), plus strong command of English

• Strong understanding of customer behavior in Austria and Switzerland

• Hands-on experience with CRM tools such as Braze, Optimove, Salesforce, etc.

• Analytical and data-driven mindset with proven experience in segmentation, A/B testing, and campaign performance analysis

• Strong communication, planning, and project management skills

• Proactive, independent, and comfortable working in a remote, fast-paced environment

What We Offer:

• Competitive salary package

• Key role in a fast-growing, international company

• Strategic ownership of your region

• Remote-first culture with flexible working hours

• A creative, collaborative, and results-driven team environment

Ready to drive customer success in the heart of the DACH region?
Join Medier and help us grow our presence in Austria and Switzerland with smart, localized CRM that puts the player first.

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