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CRM Operations Manager

Valencia, Spain

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

Ready to make your mark in CRM at a global scale?
We're on the hunt for a sharp, tech-savvy CRM Operations Manager who thrives at the intersection of data, automation, and customer experience. If you love the idea of running high-impact campaigns, diving into platforms, and optimizing every step of the customer journey, this is your stage.

In this role, you won’t just keep the machine running—you’ll help build a smarter, faster, more personalized CRM engine for global B2B and B2C brands. You’ll be a go-to player across cross-functional teams, powering segmented campaigns, fine-tuning bonus logic, and ensuring no customer touchpoint is left behind.

What You’ll Do:

  • Execute and optimize lifecycle journeys, automated flows, and one-off campaigns across email, SMS, and push

  • Monitor Kafka event data using Coralogix to identify and resolve data flow issues before they impact campaigns

  • Build, refine, and maintain dynamic customer segments to supercharge personalization

  • Collaborate with CRM, Product, and Data teams to ensure a seamless and scalable CRM infrastructure

  • Own QA, platform testing, and campaign error monitoring to ensure flawless execution

  • Support promotions and bonus setups, applying pre-defined rules (e.g., deposit value, expiry windows, wagering criteria)

  • Perform regular campaign audits to ensure high deliverability, relevance, and performance

  • Organize and maintain snippet/template libraries to enable quick scaling

  • Troubleshoot journey hiccups or promo errors with support from senior team members

  • Contribute to performance reporting, engagement insights, and testing results that guide strategy

What You Bring:

  • 1–5 years of experience in CRM, marketing operations, or retention—bonus points for iGaming, eCommerce, or B2B backgrounds

  • Familiarity with CRM platforms like Symplify, Optimove, Customer.io, or similar tools

  • A foundational grasp of lifecycle marketing, customer segmentation, and personalization tactics

  • Comfortable working with data tools and platforms—bonus if you’ve dabbled in Power BI, Postman, or Coralogix

  • Eagle-eyed attention to detail and a structured, methodical approach to execution

  • A proactive mindset—curious, eager to learn, and not afraid of complex systems

  • Excellent communication and time management skills—you know how to keep things moving without dropping the ball

Why Join Us?

This isn’t just a “set-it-and-forget-it” operations job. You’ll be in the engine room of a fast-growing CRM ecosystem—constantly learning, optimizing, and making a measurable impact on global engagement strategies. If you’re looking to grow your technical chops while staying rooted in customer-centric marketing, this is your role.

Reshape marketing
with us. Let’s work! 

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