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Senior / Lead ServiceNow Engineer

Bulgaria

Overview

We are establishing a substantial presence in Sofia, intended to develop a centre of excellence, fostering seamless collaboration and integrated workflows among teams, we aim to drive innovation and establish a leading edge in the industry.

Job  Summary

This is an outstanding opportunity to join one of the largest alternative asset managers in the world. Technology is central to Man’s business strategy and we are constantly looking at better ways of doing things. Our culture embraces change, and change is the norm rather than the exception in a constantly evolving organisation and industry.

We are looking for a senior engineer to own, build, and run the ServiceNow platform at Man Group. Technology is central to Man’s business strategy and you will work alongside our internal support, software and platform engineering teams to deliver the tools and processes they need to productively support our complex business.  

The ideal candidate will have extensive experience in ServiceNow administration and development, including workflow configuration, custom application development, and  integrations. This role involves working closely with senior stakeholders to understand business needs and translate them into technical solutions within ServiceNow.  

 

Key Responsibilities

  • Act as a product lead for ServiceNow providing strategy and direction for the platform that is in-line with Man’s business and Technology goals. 
  • Administration of the platform ensuring high levels of availability, security and performance. 
  • Configuration and enhancement of core ITSM functionality including workflows and reporting for Incident Management, Change Management and Request Fulfilment. 
  • Develop custom applications and integrations using ServiceNow's development tools, including Flow Designer, Integration Hub, and REST APIs. 
  • Integrating ServiceNow with tools like Slack, Jira and CI/CD pipelines to automate and de-duplicate processes. 
  • Management and prioritisation with key stakeholders of the ServiceNow backlog 
  • Implement and manage ServiceNow upgrades and patches, ensuring system integrity, compliance with best practices, and encouraging adoption of new features. 
  • Provide technical support and troubleshooting for ServiceNow issues, working closely with engineering teams. 
  • Maintain system documentation, including architecture diagrams, process flows, and user guides. 
  • Mentor and train junior administrators and power users on ServiceNow capabilities and best practices. 

 

Technology and Business Skills

 Required
  •  Multiple years of experience in ServiceNow administration and development 

  • Scripting and API or workflow integration experience with languages such as Python, PowerShell, or Bash 

  • Great communication skills coupled with the ability to work closely with technical and non-technical colleagues 

  • Knowledge of ITSM and / or ITIL processes 

  • A proponent of strong software engineering techniques and agile methods 

Advantageous

  • Bachelor’s degree with mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics (or similar industry experience) 
  • Experience with of administering or integrating with SaaS tools such as Jira, Confluence, Bitbucket, Workato, Microsoft Power Platform, etc. 
  • Experience of product, project or team leadership 
  • Understanding of financial markets

 

Benefits

  • Central location in the business district (overlooking the St. Alexander Nevsky Cathedral) with easy access to transport and amenities.
  • Hybrid working model
  • Competitive compensation package
  • 25 days holiday allowance
  • Premium Health insurance
  • Employee Assistance program
  • Referral Bonus
  • Additional days off for long service and volunteering
  • Multisport card
  • Opportunities for professional development including internal tech talks
  • Conference attendance, and engagement with the open-source community.

 

Our Culture, Values and Benefits at Man

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter.

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave.  Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact Peopleoperations@man.com.

 

 

Man Group is a global, technology-empowered active investment management firm focused on delivering alpha and portfolio solutions for clients. Headquartered in London, we manage $174.9 billion* and operate across multiple offices globally.

We invest across a diverse range of strategies and asset classes, with a mix of long only and alternative strategies run on a discretionary and quantitative basis, across liquid and private markets. Our investment teams work within Man Group’s single operating platform, enabling them to invest with a high degree of empowerment while benefiting from the collaboration, strength and resources of the entire firm. Our platform is underpinned by advanced technology, supporting our investment teams at every stage of their process, including alpha generation, portfolio management, trade execution and risk management.

Our clients and the millions of retirees and savers they represent are at the heart of everything we do. We form deep and long-lasting relationships and create tailored solutions to help meet their unique needs.

We are committed to creating a diverse and inclusive workplace where difference is celebrated and everyone has an equal opportunity to thrive, as well as giving back and contributing positively to our communities. For more information about Man Group’s global charitable efforts, and our diversity and inclusion initiatives, please visit: https://www.man.com/corporate-responsibility

Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

* As at 30 September 2024. All investment management and advisory services are offered through the investment engines of Man AHL, Man Numeric, Man Discretionary, Man FRM, Man Varagon, Man Global Private Markets and Man Solutions.

 

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