Production Support Engineer

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

* As at 31 March 2025

Production Support Engineer – New York

Technology powers everything we do at Man Group. Our teams ensure the firm has a robust tech platform that facilitates alpha generation, portfolio management, trade execution, operations, compliance, risk management and accounting, as well as providing “firm-wide” end user collaboration tools.  We are continually investing in our people, hardware, data and platform technology. We believe it’s the place to be if you want to work where open, forward-thinking, collaborative technology meets both quantitative and discretionary investment management.

Description of the role:

The OMS Support team provides 1st and 2nd line application support across our Order Management systems, covering both systematic and discretionary order flow. Each day provides the opportunity to work with our investment professionals, traders, operations team and technologists to ensure we can efficiently realise alpha across the markets we trade.

We are currently undertaking a strategic renewal of our Order Management systems and is therefore a great time to be part of the team with the opportunity to influence how we can improve the experience for our investment professionals.

Specific responsibilities:

• Providing technical and business support to investment professionals, execution traders and support functions. This includes providing quick resolutions to app issues, driving stability and improvements to help the business to succeed
• 1st and 2nd level application support for business systems with escalation to software development team, Infrastructure technology teams, end users or third parties as appropriate
• Incident and Problem management, including input to post-incident reviews and resolution of follow up tasks including ensuring stakeholder communication is delivered in a timely manner and to a high standard
• Recording and managing issues using Zendesk and following through to successful resolution
• Identification of recurring issues that require development effort and the escalation and prioritisation of those items
• Monitor hardware, applications and environmental conditions of our Order Management systems using tools such as OpsGenie & CheckMK (Nagios)
• Manage production releases of our Order Management systems
• Participate in Disaster Recovery planning, updating run books and DR tests
• Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team
• Writing SQL scripts to resolve user queries, testing and scheduling weeknight or weekend releases
• Provide on call or out of hours support as the business requires

Required skills and experience:

• 2+ years’ experience in providing business and technical application support for a financial services institution
• Ability to communicate accurately and effectively in both written and verbal form
• Strong desire to develop and deliver
• Logical and analytical approach to problem solving
• Ability to organise and deliver on complex and time sensitive workload

Advantageous skills and experience:

• Worked with Front Office teams such as Portfolio Managers or Traders
• Interest in understanding the ways in which people work and how it makes them efficient in their role
• Ability to quickly gain understanding and expertise in new technologies, systems business processes
• Familiarity with FIX Protocol
• Good understanding of the trade lifecycle for FICC and equities
• Experience writing SQL queries

Working Here 

Man Tech has a small company, no-attitude feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to grow and have enormous impact on what we do. We are actively engaged with the broader technology community. 

• We host and sponsor London’s PyData and Machine Learning Meetups. Aeron meetups are also held at Riverbank House. 
• We open-source some of our technology including parts of our Data Platform. See https://github.com/man-group 
• We regularly talk at leading industry conferences, and tweet about relevant technology and how we’re using it. See @ManQuantTech 

We’re fortunate enough to have a fantastic open-plan office in midtown Manhattan, and continually strive to make our environment a great place in which to work. We believe that agile working allows us to deliver the best business outcomes for our clients and investors as well as having a positive impact on work-life balance and the wellbeing of our staff.

We are simultaneously committed to “levelling the playing field” and believe that agile working promotes inclusivity across teams, regions and business units. In general, Technology roles are expected to be in the office for at least 3 days a week. However, the specifics can vary based on the role, team, and individual circumstances, and are ultimately subject to the manager’s discretion.

Base Salary Range: The anticipated based salary range for this position is $125,000-$150,000 + benefits + a discretionary bonus. This is the base salary range that the Company believes it will pay for this position at the time of this posting based on the location and requirements of the position as well as the skills, qualifications, and experience of the applicant. The Firm reserves the right to modify this pay range at any time.

Our Culture, Values and Benefits at Man

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter.

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave.  Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact Peopleoperations@man.com.

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $168.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

* As at 31 Dec 2024