Production Support Engineer

Production Support Engineer

Technology powers everything we do at Man Group. Our teams ensure the firm has a robust tech platform that facilitates alpha generation, portfolio management, trade execution, operations, compliance, risk management and accounting, as well as providing “firm-wide” end user collaboration tools.  We are continually investing in our people, hardware, data and platform technology. We believe it’s the place to be if you want to work where open, forward-thinking, collaborative technology meets both quantitative and discretionary investment management. 

Description of the role: 

We are looking for a Production Support Engineer with 2-5 years' experience of working on an Order Management system or in a Trade Support function to join our OMS Support team. The OMS Support team provides 1st and 2nd line application support across our Order Management systems, covering both systematic and discretionary order flow. Each day provides the opportunity to work with our investment professionals, traders, operations team and technologists to ensure we can efficiently realise alpha across the markets we trade. 

We are currently undertaking a strategic renewal of our Order Management systems and is therefore a great time for this individual to be part of the team with the opportunity to influence how we can improve the experience for our investment professionals.  

Specific responsibilities: 

• Providing technical and business support to investment professionals, execution traders and support functions. This includes providing quick resolutions to app issues, driving stability and improvements to help the business to succeed 

• 1st and 2nd level application support for business systems with escalation to software development team, Infrastructure technology teams, end users or third parties as appropriate 

• Incident and Problem management, including input to post-incident reviews and resolution of follow up tasks including ensuring stakeholder communication is delivered in a timely manner and to a high standard 

• Recording and managing issues using Zendesk and following through to successful resolution 

• Identification of recurring issues that require development effort and the escalation and prioritisation of those items 

• Monitor hardware, applications and environmental conditions of our Order Management systems using tools such as OpsGenie & CheckMK (Nagios) 

• Manage production releases of our Order Management systems 

• Participate in Disaster Recovery planning, updating run books and DR tests 

• Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team 

• Writing SQL scripts to resolve user queries, testing and scheduling weeknight or weekend releases 

• Provide on call or out of hours support as the business requires 

Required skills and experience: 

• 2+ years’ experience in providing business and technical application support for a financial services institution 

• Ability to communicate accurately and effectively in both written and verbal form 

• Strong desire to develop and deliver 

• Logical and analytical approach to problem solving 

• Ability to organise and deliver on complex and time sensitive workload 

 Advantageous skills and experience: 

• Worked with Front Office teams such as Portfolio Managers or Traders 

• Interest in understanding the ways in which people work and how it makes them efficient in their role 

• Ability to quickly gain understanding and expertise in new technologies, systems business processes 

• Familiarity with FIX Protocol 

• Good understanding of the trade lifecycle for FICC and equities 

• Experience writing SQL queries 

Man Tech has a small company, no-attitude feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to grow and have enormous impact on what we do. We are actively engaged with the broader technology community.  

• We host and sponsor London’s PyData and Machine Learning Meetups. Aeron meetups are also held at Riverbank House.  

• We open-source some of our technology including parts of our Data Platform. See https://github.com/man-group  

• We regularly talk at leading industry conferences, and tweet about relevant technology and how we’re using it. See @ManQuantTech  

We’re fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We offer flexible working, competitive compensation, a generous holiday allowance, health and other benefits. We are also committed to continuous learning and development via coaching, mentoring, conference attendance and sponsoring academic and professional qualifications.  

We are simultaneously committed to “levelling the playing field” and believe that agile working promotes inclusivity across teams, regions and business units. In general, Technology roles are expected to be in the office for at least 3 days a week. However, the specifics can vary based on the role, team, and individual circumstances, and are ultimately subject to the manager’s discretion.