Associate Support Engineer

Man Group is a global, technology-empowered active investment management firm focused on delivering alpha and portfolio solutions for clients. Headquartered in London, we manage $174.9 billion* and operate across multiple offices globally.

 

We invest across a diverse range of strategies and asset classes, with a mix of long only and alternative strategies run on a discretionary and quantitative basis, across liquid and private markets. Our investment teams work within Man Group’s single operating platform, enabling them to invest with a high degree of empowerment while benefiting from the collaboration, strength and resources of the entire firm. Our platform is underpinned by advanced technology, supporting our investment teams at every stage of their process, including alpha generation, portfolio management, trade execution and risk management.

 

Our clients and the millions of retirees and savers they represent are at the heart of everything we do. We form deep and long-lasting relationships and create tailored solutions to help meet their unique needs.

 

We are committed to creating a diverse and inclusive workplace where difference is celebrated and everyone has an equal opportunity to thrive, as well as giving back and contributing positively to our communities. For more information about Man Group’s global charitable efforts, and our diversity and inclusion initiatives, please visit: https://www.man.com/corporate-responsibility

 

Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

 

The Role:

 

This is a unique opportunity to gain challenging and interesting experience in Man’s Enterprise Engineering Support team that covers Man’s business systems and infrastructure including both in house developed and third-party systems which includes a wide range of asset classes traded; working closely with Business users across Front, Middle & Back office business teams and Technology teams.

 

You'll be responsible for resolving complex business-critical issues and requests maintaining the integrity of systems and ensuring all queries are recorded, completed or escalated appropriately to reflect their time criticality. You should have excellent customer facing skills with an appreciation of the value of communicating to stakeholders particularly during high pressure situations.

 

Proactive monitoring of systems, triage, investigation, resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout.

 

This will include monitoring Critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. You will also provide 24/5 operational and business support of all critical systems.

 

Our systems operate 24 hours a day from Sunday night to Friday evening. This position will involve working shifts of 9 hours per day, covering UK hours 07:30 – 18:00
 

Job Responsibilities:

 

• 1st level application support for business systems with escalation to 2nd level Application Support team and Dev team members.
• Acknowledging, Recording and taking ownership of issues using Zendesk, Slack, ServiceNow or Jira system and following through to successful resolution.
• Focused and well organised, to effectively manage daily issues.
• Liaise with Internal technology teams, end users or third parties as appropriate.
• Helpful attitude and assist users in finding out who looks after other applications.
• Analysing the risk & impact of various tasks and prioritising them.
• Monitoring business systems; investigating, escalation & resolving alerts.
• Writing SQL scrips to resolve user queries, testing, release management by following change controls across environments.
• Contribute to procedures and policies by keeping them up to date in the knowledge base that are available for use by all members of the team.
• Prepare and distribute daily handover and release notes.
• Work with internal and external auditors,

 

Essential Skills:

 

• Relevant 1st line / Helpdesk support experience
• Experience with Windows based environment: Windows 11, Windows Servers, Office 365
• Ability to multitask and remain calm under pressure is essential
• Meticulously accurate approach to data entry and results review is necessary, high attention to details

Desirable :

• Database skills: Oracle, MS SQL – script writing abilities would be advantageous.
• Knowledge of Operating Systems: Unix Linux
• Experience with .Net, Python, MSMQ, RegEx, Powershell
• Exposure to applications such as Zendesk, Slack, OpsGenie, Nagios, ELK, Automate, Salerio, SWIFT and MoveIT
• Applications – some experience in or support of trading, portfolio management, risk, settlements, and reconciliation applications.
• Some business knowledge of financial markets and instruments, with broad asset class – Equities, Derivatives, Options, Credits etc., through previous experience within the financial services sector.

 

Benefits

• Central location in the business district (overlooking the St. Alexander Nevsky Cathedral) with easy access to transport and amenities.
• Hybrid working model
• Competitive compensation package
• 25 days holiday allowance
• Premium Health insurance
• Employee Assistance program
• Referral Bonus
• Additional days off for long service and volunteering
• Multisport card
• Opportunities for professional development including internal tech talks
• Conference attendance, and engagement with the open-source community.

 

Our Culture, Values and Benefits at Man

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter.

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave.  Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact Peopleoperations@man.com.

 

 

Man Group is a global, technology-empowered active investment management firm focused on delivering alpha and portfolio solutions for clients. Headquartered in London, we manage $174.9 billion* and operate across multiple offices globally.

We invest across a diverse range of strategies and asset classes, with a mix of long only and alternative strategies run on a discretionary and quantitative basis, across liquid and private markets. Our investment teams work within Man Group’s single operating platform, enabling them to invest with a high degree of empowerment while benefiting from the collaboration, strength and resources of the entire firm. Our platform is underpinned by advanced technology, supporting our investment teams at every stage of their process, including alpha generation, portfolio management, trade execution and risk management.

Our clients and the millions of retirees and savers they represent are at the heart of everything we do. We form deep and long-lasting relationships and create tailored solutions to help meet their unique needs.

We are committed to creating a diverse and inclusive workplace where difference is celebrated and everyone has an equal opportunity to thrive, as well as giving back and contributing positively to our communities. For more information about Man Group’s global charitable efforts, and our diversity and inclusion initiatives, please visit: https://www.man.com/corporate-responsibility

Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

* As at 30 September 2024. All investment management and advisory services are offered through the investment engines of Man AHL, Man Numeric, Man Discretionary, Man FRM, Man Varagon, Man Global Private Markets and Man Solutions.