Sales Agent - Croatian Speaking

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

As a Sales Agent, you will play a crucial role in assisting our players by making outbound calls to drive activity, retention, and reactivation.

What We’re Looking For:

• A vibrant enthusiasm for customer service and engaging directly with players.
• Confidence in starting conversations and promoting our products, sites, and promotions.
• A strong desire to achieve and exceed targets daily.
• Native Croatian speaker with fluent English.
• Experience or understanding of the Casino and/or Sports Betting industry is a plus.
• Goal-oriented and motivated to reach new heights.

Your Responsibilities:

• Make daily outbound calls and follow-ups to players.
• Support new and existing players, ensuring their experience is seamless and enjoyable.
• Actively promote our site, products, campaigns, and entertainment options.
• Collaborate with your team leader to meet and exceed targets.
• Work closely with internal departments, including Payments, Risk, VIP, and Customer Support.

We offer excellent benefits:

• Monthly food vouchers (200 BGN);
• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
• Starting from 20 paid leave days;
• 6 additional days of sick leaves without document required;
• Birthday gift cards;
• Sports card (Multisport);
• Wedding and newborn gifts;
• Breakfast, Friday lunches, fruits, and snacks in the office;
• Team-building events and activities;
• Career growth opportunities;
• Sunny, spacious office.

Ready to shine? Let’s make it real.

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