Customer Support Agent - Italian Speaking

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

⭐ Sofia Stars is growing tremendously, and we continue to conquer new countries!

🇮🇹 Now we're looking for Italian & English speaking Customer Support Agents to join our team and make his own contribution to our products.

📈 The position comes with excellent company perks and monthly performance bonuses reaching up to 50% of your gross salary.

‼️ IMPORTANT: This position is office based, our office is located on 51, Blv. "Cherni Vrah", Office "Energy Tower".

🙋‍♀️ Entry level position - you can apply with little or no experience.

🌇 Day Shift

Working Hours: 09 AM - 18 PM and 14 PM - 23 PM which is rotating each week;

Working days: 5 days work, 2 days rest on a wish based schedule 1 month in advance;

🌆 Late Shift - Perfect for students 🎓

Working Hours: 17 PM - 02 AM;

Working days: 5 days work, 2 days rest on a wish based schedule 1 month in advance;

🌃 Night Shift

Working Hours: 23 PM - 09 AM

Working days: 3 days work, 3 days off;

✅ Responsibilities:

✔️ Providing support in Italian and English by email and Live chats;

✔️ Processing with great attention to details and content;

✔️ Identifying clients' needs and proactively proposing solutions;

✔️ Focusing on customer expectations and satisfaction;

✔️ Working closely with our team to improve and establish the necessary processes.

✅ Qualifications:

✔️ Proficiency in Italian and English, both written and spoken;

✔️ Proactive person with good support/sales skills;

✔️ Strong communication and negotiation skills;

✔️ Attention to detail;

✔️ Previous experience as a support agent will be considered an advantage.

 ⭐ Why Sofia Stars?

 🏖️ Up to 25 vacation days

 🤒 6 Undocumented Sick Leave Days

 💶 Monthly food vouchers (102 EUR)

 🏥 Private Medical Insurance

 🏋️‍♂️ Multisport Card

 🎁 Birthday, Wedding and Newborn gifts

 🍔 Breakfast, Friday lunches, fruits, and snacks in the office

 🎭 Monthly company activities and team-building events

 🚀Career growth opportunities

Grow fast, shine globally

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