Operations Compliance Coordinator

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

🎯 We are looking for a motivated and goal oriented Operations Compliance Coordinator to join our vibrant team and help us deliver top-quality experiences.

📈 The position comes with excellent company perks and monthly performance bonuses reaching up to 50% of your gross salary.

‼️ IMPORTANT: This position is office based, our office is located on 51, Blv. "Cherni Vrah", "Office X"

🌇 Standard working time: Monday - Friday, 9 AM - 6 PM

🎮 What You’ll Do:

✔️Proactively gather game certificates, Letters of Certification, and RNG proofs from providers for all daily game releases.

✔️Verify that certificates align with the specific technical standards of the destination market

✔️Act as the final gatekeeper; no game goes live until you have personally verified the documentation

✔️Act as the main point of contact for third-party game providers, chasing missing documentation.

✔️Maintain all active certificates. Flag renewals at least 60 days in advance to prevent service interruption.

✔️Coordinate with the operations team to ensure the game is disabled in specific countries at the exact deadline

✔️Ensure the internal compliance database is the "single source of truth" for the status of every game in the portfolio.

✅ Requirements:

✔️Exceptional Organization: To manage high-volume daily game releases and documentation.

✔️Strong Attention to Detail: For flawless verification of game certificates and version codes.

✔️Planning & Prioritization: To balance urgent daily launches with long-term certificate expirations.

✔️Fluent English: For clear, daily communication with global game providers.

✔️Calm & Motivated Team Player: To maintain a steady, professional workflow under tight deadlines.

✔️Lifecycle Management: To handle the full process from market entry to game decommissioning.

⭐ Why Sofia Stars?

🏖️ Up to 25 vacation days

🤒 6 Undocumented Sick Leave Days

💶 Monthly food vouchers (102 EUR)

🏥 Private Medical Insurance

🏋️ Multisport Card

🎁 Birthday, Wedding and Newborn gifts

🍔 Breakfast, Friday lunches, fruits, and snacks in the office

🎭 Monthly company activities and team-building events

🚀Career growth opportunities

Ready to shine? Let’s make it real.

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