Regulatory Operations Specialist

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

We are looking for a motivated and goal oriented Regulatory Operations Specialist to join our vibrant team and help us deliver top-quality experiences.

The position comes with excellent company perks and monthly performance bonuses reaching up to 50% of your gross salary.

Duties and Responsibilities:

✔️Proactively gather game certificates, Letters of Certification, and RNG proofs from providers for all daily game releases.

✔️Verify that certificates align with the specific technical standards of the destination market

✔️Act as the final gatekeeper; no game goes live until you have personally verified the documentation

✔️Act as the main point of contact for third-party game providers, chasing missing documentation.

✔️Maintain all active certificates. Flag renewals at least 60 days in advance to prevent service interruption.

✔️Coordinate with the operations team to ensure the game is disabled in specific countries at the exact deadline

✔️Ensure the internal compliance database is the "single source of truth" for the status of every game in the portfolio.

Role Requirements:

✔️Exceptional Organization: To manage high-volume daily game releases and documentation.

✔️Strong Attention to Detail: For flawless verification of game certificates and version codes.

✔️Planning & Prioritization: To balance urgent daily launches with long-term certificate expirations.

✔️Fluent English: For clear, daily communication with global game providers.

✔️Calm & Motivated Team Player: To maintain a steady, professional workflow under tight deadlines.

✔️Lifecycle Management: To handle the full process from market entry to game decommissioning.

Our Excellent Benefits:

•    Monthly, quarterly, and annual bonuses
•    Food vouchers (102 EUR)
•    Appreciation gifts (birthday, wedding, newborn, etc.)
•    Up to 25 vacation days
•    6 undocumented sick leaves
•    Medical insurance and dental coverage
•    Sport card 70% coverage (Multisport and/or CoolFit)
•    Office massages
•    Breakfast, lunch & snacks in the office
•    Education budget
•    Monthly team events
•    Great office location

Important Information:

•    This is an office-based position in Sofia, Bulgaria.

Grow fast, shine globally

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