Risk Manager

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

Main responsibilities:

• Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care;
• ‍Analyse customer deposits and account categories to prevent fraud, correct errors, and resolve problems;
• ‍Analyse records of Affiliate account to ascertain whether there are any irregularities;
• ‍Suggest improvements to procedures and systems in the interests of fraud prevention and customer care;
• Investigate financial irregularities on accounts;
• ‍Work with colleagues in other departments to resolve account-related issues and prevent fraud;
• ‍Help maintain quality control and customer care through analysis of player contact;
• ‍Investigate risk issues relating to third-party processors;
• ‍Check user history.

Requirements

• ‍Basic knowledge of Risk/KYC/AML or Financial Services knowledge;
• ‍Strong logical reasoning skills with an analytical approach;
• Decision-making and problem-solving skills;
• ‍Good communication skills and ability to effectively deliver feedback;
• ‍Self-motivation;
• ‍Ability to perform well under tight deadlines within a dynamic environment;
• ‍Proficient command of Microsoft Office tools;
• Proven aptitude for working in a team, as well as guiding and influencing others;

Our Excellent Benefits:

• Up to 25 vacation days
• 6 undocumented sick leaves
• Medical insurance and dental coverage
• Sport card 70% coverage (Multisport and/or CoolFit)
• Food vouchers (102 EUR)
• Appreciation gifts (birthday, wedding, newborn, etc.)
• Office massages
• Breakfast, lunch & snacks in the office
• Education budget 
• Monthly team events
• Great office location

Working Model:

• This is an office-based position in Sofia, Bulgaria.

Grow fast, shine globally!

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