Customer Support Agent (Polish Speaker)

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

🌟 Sofia Stars is growing tremendously, and we continue to conquer new countries! 🌍

🎯 Role in a nutshell:

We’re on the lookout for a Polish & English-speaking Customer Support Agent to join our superstar team and make a real impact. 🇵🇱🇬🇧

📍 Please note: This is a fully office-based position at our sunny and spacious office in Sofia, Bulgaria.

🛠️ What you'll be doing:

• Providing friendly support in Polish via email and live chat
• Handling requests with strong attention to detail
• Understanding clients’ needs and offering proactive solutions
• Keeping customer satisfaction front and center
• Collaborating closely with the team to improve support processes

🧩 What we’re looking for:

• Fluency in Polish & English, both written and spoken
• A proactive attitude with a knack for support or sales
• Excellent communication and negotiation skills
• Strong attention to detail
• Previous experience as a support agent is a plus

🎁 Why join Sofia Stars?

• Official employment with full medical insurance (including dental, maternity, check-ups)
• Competitive salary and attractive bonus scheme
• Dynamic and international team environment
• Birthday gift to celebrate your special day
• Opportunities for career growth and professional development
• Multisport card (partly covered) and fun team-building events
• Bright, modern office in a great location
• Wedding and baby gifts to celebrate life’s milestones
• 20 working days of paid vacation and maternity leave support
• Food vouchers, breakfast, fruits, and snacks available in the office

📢 Excited to join our journey?

Apply now and become part of something amazing at Sofia Stars.

Ready to shine? Let’s make it real.

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