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Customer Support Representative

Toronto

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

We’re looking for a Customer Support Representative to join our fast-moving support team in Toronto. You’ll be the trusted advisor to our users—helping them look like stars on stage and ensuring every interaction leaves them feeling confident and supported.

You’ll work closely with colleagues in Toronto, collaborate with our HQ in Stockholm, and play a vital role in scaling Mentimeter’s world-class customer experience.

We are referencing the Dropbox and Slack journeys when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be a driving force to accelerate that growth even further!

We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter as a company to a world-leading position. You will be one of the leading individuals making this happen.

 

Responsibilities

As part of our Support team, you’ll:

  • Deliver excellent support by responding to customer inquiries via chat and email with empathy, speed, and clarity.

  • Develop deep product expertise and act as a go-to resource for troubleshooting, advanced use cases, and best practices.

  • Champion our customers by identifying recurring issues and sharing insights with Product, Sales, and Marketing to influence improvements.

  • Handle operational requests such as payments, refunds, reseller processes, and invoices with professionalism and accuracy.

  • Improve support resources by creating and refining Help Center articles, internal documentation, and scalable workflows.

  • Spot opportunities for growth by collaborating with Sales to highlight potential leads from support interactions.

  • Drive innovation by taking initiative, proposing improvements, and helping implement tools and automations to elevate the support experience.

  • Be a culture carrier by modeling professionalism, emotional intelligence, and accountability—setting an example for the wider team.

Who you are

  • Proven experience in customer support or another customer-facing role, ideally within SaaS or tech.
  • Excellent written and spoken English; able to adapt tone and style to different audiences.
  • Technically curious and skilled at troubleshooting web-based products.
  • Professional, setting the standard for clear, respectful, and reliable communication.
  • Customer-obsessed, with a passion for helping people succeed and acting on feedback.
  • Business-savvy, understanding how great support drives adoption, growth, and retention.
  • Empathetic, with strong emotional intelligence to build trust and handle challenges with care.
  • Organized and self-managed, thriving in a fast-paced environment.
  • Dynamic and proactive, turning ideas into action and plans into results.
  • Open to feedback and accountable, unafraid of mistakes and eager to learn from them.
  • Flexible, ambitious, and motivated to continuously grow and develop.

  • Bonus points

    • Experience supporting enterprise (B2B) customers or working in sales.
    • Familiarity with our support stack: Intercom, Linear, Stripe, Slack, Google Suite.
    • Additional languages or unique skills that help us serve our global user base.

 

What resources do we have to support you:

  • A support team currently consisting of twelve colleagues
  • First-in-class support tools and scalable solutions such as resolution bots, saved replies and a comprehensive help center
  • Robust onboarding and hands-on training
  • Beautiful office with everything you need to perform your work

 

The recruitment process consists of:

  • Personality test and logical ability test
  • Introduction Interview
  • Business Case
  • Competence Interview
  • Culture Interview

 

Mentimeter follows a Hybrid Working Schedule - you will be required to work out of our Downtown Toronto office 3 days a week (usually Monday, Wednesday and Thursday)

 

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
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