CRM Content QA Specialist

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

Role Purpose: As a CRM Content QA Specialist, you will be the final gatekeeper of quality, ensuring that all CRM communications, global and local, are accurate, compliant, and perfectly aligned with brand standards. Your work will safeguard consistency, build trust with our customers, and ensure flawless execution across campaigns.

Key Responsibilities

• Content Review & Proofreading
  
  
• Review CRM copy for grammar, spelling, clarity, and adherence to brand tone of voice.
  
  
• Validate content accuracy, including promotional details, terms, and compliance with regulatory requirements.
  
  
• Localization & Consistency
  
  
• Verify localized versions for linguistic quality, cultural relevance, and consistency with the source message.
  
  
• Partner with translators and agencies to resolve issues and ensure quality in all markets.
  
  
• Collaboration & Process Improvement
  
  
• Work closely with copywriters, translators, CRM managers, and agencies to proactively identify recurring issues and implement solutions.
  
  
• Maintain QA checklists, style guides, and workflows to streamline processes and raise overall content quality.
  
  
• Testing & Delivery
  
  
• Test CRM communications (email, push, SMS, in-app) across devices and platforms before launch.
  
  
• Ensure flawless rendering and user experience from content to design execution.

Requirements

• Experience & Skills
  
  
• Proven experience in QA, editing, proofreading, or localization, preferably, but not limited to, Marketing or CRM.
  
  
• Exceptional attention to detail with the ability to spot inconsistencies quickly.
  
  
• Familiarity with CRM channels (email, push notifications, SMS) and content management tools is a plus.
  
  
• Mindset & Competencies
  
  
• Strong organizational skills with the ability to manage multiple deadlines and priorities.
  
  
• Process-oriented and proactive in driving quality improvements.
  
  
• Collaborative team player with excellent communication skills.
  
  
• Strong sense of accountability and ownership over content quality.

🎁 What We Offer:

• 🏢 A dynamic and collaborative work environment
• 🩺 Comprehensive medical insurance and wellness perks
• 🎾 Sports benefits
• 📈 Career growth opportunities in a fast-paced industry
• 🎉 Fun and engaging company culture
• 🌴 20-26 days of vacation per year

Reshape marketing with us. Let’s work!

Reshape marketing
with us. Let’s work! 

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