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HBW Franchise/Mid-Market MD Account Director

Chicago (35 W. Wacker Dr.)

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

We are looking for a Health Beauty Wellness (HBW) Franchise/ Mid-Market Merchant Development Account Director! This role offers significant visibility as part of a high-priority initiative to expand our franchise and mid-market accounts. As a key member of a growing team, you’ll have the opportunity to engage in a consultative sales approach with strong collaboration across marketing—making it an ideal role for someone eager to take on meaningful responsibility and drive measurable impact

You’ll Spend Time on the  Following:

  • You will be expected to consistently achieve and/or exceed your sales targets and merchant satisfaction expectations

  • You will be empowered to nurture and grow our existing merchant relationships with our top tier merchants. This includes re-engaging former merchants through cold calling to retain, consult, and close local deals

  • You will facilitate revenue growth by improving and optimizing deals

  • You will utilize knowledge of deal structure and strategy to reach Groupon’s and merchants’ desired outcomes and maximize satisfaction, engagement, retention, and profit

  • You will develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers

  • Manage multiple projects and priorities concurrently with shifting priorities

  • Strong interpersonal and teamwork skills to work and communicate effectively cross-functionally with multiple groups to obtain consensus

  • Strong business and financial acumen with experience building strategies and business cases

  • Effective project management skills and ability to prioritize many moving targets

  • Detailed and thorough with strong organizational and follow-up skills

  • Capable of setting priorities, meeting deadlines with strong initiative and proactive mindset

  • Focus on annual revenue growth via account planning, adding inventory, deal optimizations, and problem solving while partnering with your MSD counterpart. 

  • Additional key responsibilities are as follows 

  • Supporting Supply Density

  • Identifying most impactful growth opportunities 

  • Reviewing data insights 

  • Account Reviews / QBRs

  • Customized strategies

We’re Excited About You If You Have:

  • A proven track record of success in a Customer Success role with Mid-Market/Franchise/Enterprise level businesses

  • A minimum of 5 years of Mid-Market/Franchise/Enterprise level Account Management experience

  • Experience upselling and reselling over the phone as well as video tools (e.g., Google Meet)

  • Customer service, analytical, and problem solving skills

  • You have strong negotiation and relationship-building skills, with a high degree of integrity and patience

  • You have the right balance of coach-ability and confidence, and are excited about the opportunity to further develop consultative sales skills

  • Comfortable in a competitive environment, with evidence of personal ambition to improve

  • You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on

  • You hold yourself accountable and balance multiple priorities with precision

  • You are committed to a high standard of integrity and work ethic

  • You are curious about people, local businesses, and possess the innate ability to inspire passion in others

  • You have excellent written and oral communication skills

  • Salesforce or other CRM experience a plus

Location: Chicago (Hybrid, 3 days in office)

Salary Range: $63,750 - $83,000 + bonus

Benefits: Medical, Dental, Vision, EAP, 401(k) Match, ESPP, Life and Disability Insurance, FSAs, and more 

Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

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