NetSuite Team Lead (Functional ERP Support & Coordination)

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

About the Role

We are seeking a NetSuite Team Lead to manage and strengthen our ERP support capability. This is a player-coach role: you’ll be expected to handle hands-on second-line functional support while coordinating and empowering a small team (up to 5 people). This role is not managerial in the traditional sense but does require leadership of processes, backlog coordination, and continuous improvement efforts.

You will steer the Jira ticket intake, structure issue triage, proactively drive ERP process improvement initiatives, and act as a functional escalation point for the team. You will also maintain stakeholder alignment across Accounting, Procurement, and external partners.

What You’ll Do

Team & Work Coordination

• Lead and coach a team of ERP support analysts (up to 5 members)
• Own Jira intake process: ensure tickets are triaged, prioritized, and executed with clear accountability
• Track workload distribution and provide transparency to leadership on support performance
• Support onboarding and knowledge ramp-up of new team members
• Encourage a culture of documentation and proactive user support
  
  

Functional ERP Support

• Provide second-line support for complex NetSuite issues escalated from the team
• Troubleshoot and resolve functional and configuration problems (searches, roles, workflows, etc.)
• Act as escalation point for high-priority support needs during month-end/quarter-end
• Support training material development and documentation practices across the team
  
  

Cross-Functional Collaboration

• Partner with Accounting, Finance, and IT teams to identify root causes and process improvement opportunities
• Coordinate testing and change management efforts with external NetSuite vendors
• Help ensure alignment with broader transformation initiatives (e.g., automation, harmonization, ERP simplification)
  
  

Continuous Improvement

• Propose and implement enhancements to system usability, support workflows, and reporting
• Support Jira analytics and metrics review to identify pain points or bottlenecks
• Monitor user feedback, drive issue closure, and improve ERP adoption across teams
  
  

What We’re Looking For

• Bachelor’s degree in Finance, Accounting, Business Systems, or related field
• 4-5+ years of experience working with NetSuite in a functional or systems support role
• Demonstrated ability to lead a team or project workstream, ideally within an ERP or Finance Operations context
• Experience supporting key finance cycles: P2P, O2C, R2R, month-end close, reconciliations
• Strong hands-on NetSuite skills (searches, reports, workflows, roles, permissions)
• Familiarity with Jira, Confluence, and ticketing workflows
• Strong coordination and communication skills, especially across time zones
• Proficiency in English and experience working in multinational settings
• Flexibility to occasionally align with U.S. working hours
  
  

Nice to Have

• Experience working with Coupa, Alteryx, Anaplan, or Salesforce
• Familiarity with SnapLogic or integration monitoring (at a functional level)
• Experience with audit support, SOX documentation, or ITGC (Information Technology General Controls) reporting
  
  

What Success Looks Like

• The Jira queue is structured, monitored, and managed with full visibility and discipline
• Team members are effectively onboarded, coached, and clear on priorities
• NetSuite support performance improves in speed, clarity, and resolution quality
• Finance end-users feel empowered, supported, and engaged with the ERP platform
• ERP change requests are structured, well-documented, and fit into broader transformation goals
  Leadership has a clear view of support workloads, risks, and opportunities for optimization

Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers