Sales Support Coordinator

About Us:

 

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

 

Our commitment to diversity and inclusion in the workplace:

 

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

 

About the role:

The FT Professional Sales Support Coordinator you will play a critical part in supporting the Asia sales team throughout the entire pre- and post-sales cycle. Your responsibilities will span a broad range of administrative, operational, and customer-facing tasks—from managing contract processes and responding to client inquiries, to collaborating closely with global Sales Support teams and ensuring accurate system updates. You will also act as a key liaison between internal departments, ensuring smooth coordination and delivery of services aligned with contractual obligations.

 

Responsibilities:

• Support the Asia sales team in the pre-sales cycle, from credit calculation, supply form through contract processing for access set-up and invoicing
• Respond to external customer queries via Salesforce case management, and ensure our contractual obligations are met - in line with service level agreements for both print, digital and channel services.
• Act as first-point of contact for internal customer inquiries, assuming responsibility for resolving or passing relevant information as needed to other departments/team members.
• Review contract documentation as prepared by the sales team; ensuring contract minimums, lead time requirements and pricing is correct before approving via internal contract approval system.
• Support online order form for 2-9 user licence from lead conversion to contract creation
• Responsible for livechat on corporate website.
• Act as a global sales support function working closely with the Sales Support teams in New York & UK offices to deliver excellent service.
• Take ownership of tasks to support sales people when they are in the field, recording actions taken in CRM system to ensure transparency upon return.
• Prepare addendum and contract extension documentation upon client request, through to signature, service delivery, and invoice.
• Liaise with internal customer service team and/or print & distribution team for newspapers related areas, understanding different newspapers and digital fulfilment systems & tax implications for newspapers where it’s applicable in Asia.
• Provide guidance with the systems and best practice refreshers to the Asia sales team.
• Assist on adhoc projects, provide weekly or monthly reporting, and work on data analysis as and when required.

 

Essential Requirements

• Previous experience in sales support/administrative role would be beneficial
• Excellent organizational skills and the ability to simultaneously manage multiple tasks
• Ability to prioritize and ensure that all tasks are completed within designated timelines
• Previous work experience in handling multiple systems simultaneously is essential
• Detailed Oriented, Thorough, & Accurate
• Self motivated with the ability to work on own initiative
• Ability to act as intermediary between Account Manager and Client
• Intermediate level of Excel & Word
• Candidates with 2-3 years of work experience are encouraged to apply

 

Preferred skills

• CRM systems knowledge and experience - preferably SalesForce
• Business level for both spoken and written English
• Good Command in Mandarin or Cantonese and/or any other Asian Languages
• Experience working in a multinational corporation (MNC) is highly desirable, as this role involves frequent collaboration with colleagues and stakeholders across global offices

 

What’s in it for you? Our Benefits:

 

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), health coverage (medical, dental & vision insurance), 401k and company match, enhanced family leave packages, and Giving Back opportunities. Full details of our benefits can be found here.

 

Further Information:

 

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.