Customer Trust & Pre Sales Bid Specialist

Customer Trust, Pre Sales Bid Specialist – United Kingdom 

Convera is seeking a Customer Trust Specialist to join our Growing team in London or Peterborough

 About the Job

The Customer Trust team is responsible for managing the response process for customer-issued requests for assurance as to the risk posed by doing business with Convera. The team maintains and manages distribution of confidential information that supports the completion of the sales/buying process for new business and routine vendor risk assessments for existing customers, acting as a single point of contact on behalf of the many different teams involved in ensuring the company is compliant and safe to do business with.

We are seeking a self-motivated and process-driven individual to join our team and enthusiastically meet the needs of our customers while ensuring that the business is protected.

Key Responsibilities

• Communicate directly with internal stakeholders (Go To Market ) and subject matter experts across the business to address routine and ad hoc customer-issued requests for information surrounding Convera’s business practices and alignment to regulatory and industry standards.
• Collaborate cross functionally on the Customer Trust process and build strong relationships with teams across the organization (e.g. cybersecurity, privacy, compliance, legal, product etc.), developing new materials where gaps are identified to respond to customer demand and sharing best practices and learnings on trends.
• Coordinate, qualify and prioritize a high volume queue of due diligence requests.
• Own the completion of customer-issued due diligence questionnaires covering key risk topics such as cybersecurity, operational resilience and privacy.
• Maintain up to date library and secure distribution of confidential Convera documentation (e.g. financial statements, audit reports, policies, insurance certificates) in response to customer requests.
• Maintain and update Customer Trust trackers to ensure accurate reporting of customer types, revenue etc.
• Contribute to maintenance of Customer Trust content library within Responsive.
• Complete Customer Trust process improvement tasks working with stakeholders across the business to ensure a streamlined approach.
• Provide support on RFPs involving due diligence aspects where required.
• Perform other duties as assigned.

Key Qualifications & Skills

• Stakeholder management: ability to forge strong relationships at all levels and across all areas of business.
• Time management: ability to manage competing priorities and deadlines.
• Communication skills: fluent in English, ability to write clearly and concisely in a customer-facing way.
• Customer champion: centering the customer and considering their needs.
• Process focused: ability to enhance processes and provide feedback for improvement.
• High level of attention to detail.
• Experience of working in fintech/financial services a plus.

 About Convera  

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.  

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.  

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.  

We offer an abundance of competitive perks and benefits including: ·  

• Competitive salary 

• Opportunity to earn a bonus (dependent on performance) 

• Great career growth and development opportunities in a global organization 

•  Corporate benefits  

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.  

Apply now!