Senior Account Manager, Education - Denver

Senior Account Manager – Education Sector

Location: Denver (Hybrid)

The Senior Account Manager will be responsible for managing a portfolio of clients across the US supporting universities, schools and colleges) as well as managing some Top US key accounts. The Education Industry is a key vertical for Convera and this role is a critical piece of the support we provide our Education clients. Your role will be to act as primary point of contact for a set Portfolio of clients; supporting these clients to achieve their Payment and FX goals while helping the Education Team at Convera deliver on their growth objectives.

Key Responsibilities Include:

Customer Success

• Develop a strategic plan to manage your portfolio, ensuring consistent customer service while driving toward annual growth targets.
• Cultivate relationships with key decision-makers and influencers within each organization to strengthen partnerships.
• Support the Direct Sales team in client discovery, ensuring that products, processes, and pricing align with new business opportunities.
• Identify innovative ways to enhance account management efficiency, both internally and externally, leveraging scalable processes and systems.
• Provide mentorship and guidance to the team in sourcing and developing new business opportunities through existing customer channels.
• Collaborate with cross-functional teams across Product & Technology, Marketing, Network, Finance, Operations, Compliance, and Risk to refine our approach to serving Education customers in this strategically vital segment.
• Oversee portfolio management, ensuring the health and growth of the sales funnel and pipeline of new opportunities.
• Continuously review the portfolio to create an active pipeline of upsell opportunities, expanding the range of product offerings across existing accounts.
• Coordinate mid-office and back-office support for clients, acting as an escalation point when needed.
• Maintain compliance standards by monitoring the portfolio and ensuring KYC documentation remains up to date, facilitating discussions between clients and Convera’s Compliance/Sanctions teams.
• Consolidate insights from client conversations, competitor activity, and industry shifts to identify additional value Convera can offer through existing product lines or new investments.
• Support planning and reporting on team performance, sales forecasts, and market trends. Highlight successes and areas for improvement.
• Continuously evaluate and refine sales processes and workflows to improve efficiency, productivity, and team performance.

Must Have:

• Deep understanding of US Education space: minimum 5 years in international payments (Payments Industry) and 2 years in the education sector.
• 3-7 years+ in Sales or Account Management roles with proven track record of achieving targets.
• Bachelor’s degree in marketing, business administration, sales, or relevant field; Or, 3 years’ experience and a Master’s Degree; or equivalent work experience.
• A proven eye for identifying new sales opportunities and areas of cross and upselling within existing accounts.
• Excellent communication/presentation skills across all media, as well as experience in leading sales and GTM technology (Salesforce.com experience an asset).
• Ability to travel throughout US and Canada for face-to-face client visits – 10% of your time.
• Experience with CRM systems (Salesforce experience required) and other sales enablement tools.

Key Attributes:

• Results-oriented with a strong drive to exceed sales goals.
• Ability to thrive in a fast-paced, ever-changing environment.
• Tech-savvy with a passion for leveraging tools to enhance performance.
• Strong problem-solving abilities and a focus on continuous improvement.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:
• Market competitive annual gross salary
• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.