Manager, Digital Sales - North America

Manager, Digital Sales - North America

Job Overview:

The Digital Sales Manager will be responsible for overseeing the daily operations, performance, and development of the inside sales team in North America. This role involves driving new and share-of-wallet targets, optimizing processes, and fostering a high-performance sales culture. The manager will be accountable for achieving sales goals, coaching team members, and ensuring the execution of sales campaigns to generate new business, grow existing book of accounts and reduce churn.  

Responsibilities:   

Team Leadership:  

• Be a player–coach: Lead, mentor, and motivate a team of 8-10 inside sales representatives to consistently meet or exceed targets. 
• Foster a high-performance culture that encourages continuous learning, accountability, and team collaboration. 
• Conduct regular one-on-one meetings and performance reviews to provide feedback and set clear performance goals. 

Sales Strategy & Execution:  

• Collaborate x-functionally to define and implement sales strategies and action plans to drive revenue growth.  
• Monitor sales performance metrics and adjust strategies as needed to meet or exceed targets. Oversee the sales pipeline, ensuring proper lead qualification, follow-up, and closure.  
• Optimize sales funnels and customer acquisition strategies by leveraging data and insights from digital tools. 
• Help inside sales reps manage and prioritize their leads to maximize sales opportunities. 

Training & Development:  

• Identify skill gaps within the team and provide training and development opportunities.  
• Identify best practices and develop standard operating procedures to ensure your team is constantly raising the bar 
• Facilitate ongoing education on products, services, sales techniques, and industry trends. 

Performance Monitoring: 

• Track key performance indicators (KPIs), including call volume, conversion rates and sales quotas. Utilize analytics to assess performance and implement corrective actions as necessary. 
• Reporting & Forecasting: Support planning and reporting on team performance, sales forecasts, and market trends. Highlight successes and areas for improvement. 
• Process Improvement: Continuously evaluate and refine sales processes and workflows to improve efficiency, productivity, and team performance. 
• Executive Communications: Craft and manage executive communications that highlight team performance, market trends, and key insights, ensuring alignment with strategic goals and effectively informing leadership decisions 

 Requirements: 

• Experience leading teams across North America markets is a must.
• 5+ years of experience in inside sales, with at least 2 years in a leadership or management role in digital-first led organizations.
• Proven success in managing sales teams and driving results via digital channels. 
• Experience with CRM systems (Salesforce, HubSpot, etc.) and other sales enablement tools.
• It is beneficial if you come with experience, preferably in payments industry or financial services/fintech.

 Skills: 

• Strong leadership and coaching skills with a focus on team development 
• Exceptional communication and interpersonal skills. 
• Understanding of digital sales strategies and best practices. 
• Analytical mindset with the ability to make data-driven decisions.  

Key Attributes:

• Results-oriented with a strong drive to exceed sales goals. 
• Ability to thrive in a fast-paced, ever-changing environment. 
• Tech-savvy with a passion for leveraging digital tools to enhance performance. 
• Strong problem-solving abilities and a focus on continuous improvement. 

About Convera 

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories. 

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, result-oriented people who are looking to move fast in an innovative environment.  

 As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.   

 We offer an abundance of competitive perks and benefits including:  

• Competitive salary 
• Opportunity to earn a bonus (dependent on performance) 
• Great career growth and development opportunities in a global organization  
• Corporate benefits  
• Flexible work location (preferred East coast location)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.   

Apply now!