Job Application for Sr. Customer Implementation Specialist at Convera

Job Title: Senior Customer Implementation Specialist

Location: Toronto, Canada
Department: Pre and Post Sales Engineering
Reports to: Senior Manager, Pre and Post-Sales Engineering

Position Overview

We are seeking a Senior Customer Implementation Specialist to lead complex customer onboarding and deployment initiatives. This role is critical in ensuring our clients experience a seamless transition from sale to solution delivery. You will bring deep technical expertise, strong project management skills, and a customer-first mindset to drive successful implementations and long-term client satisfaction.

As a senior member of the team, you will also mentor junior specialists, contribute to process improvements, and collaborate cross-functionally to align customer needs with product capabilities.

Key Responsibilities

Lead end-to-end implementation for large or complex customer engagements, ensuring timely and successful delivery.
Serve as a trusted advisor to clients, guiding them through technical and operational aspects of onboarding.
Develop and manage detailed project plans, including timelines, resource allocation, and risk mitigation strategies.
Troubleshoot and resolve advanced technical issues, coordinating with Engineering and Product teams as needed.
Collaborate with Sales, Product, and Customer Success teams to ensure alignment and continuity throughout the customer lifecycle.
Continuously evaluate and improve implementation methodologies to enhance efficiency and customer satisfaction.
Capture and relay customer feedback to internal teams to inform product development and service enhancements.
Provide mentorship and support to junior implementation specialists.
Build, update and maintain implementation playbooks for team.

Required Qualifications

Bachelor’s degree in business, Computer Science, or a related field (master’s preferred).
5–7 years of experience in customer engineering and implementation, technical support, or solution delivery.
Advanced technical knowledge in system integration, data migration, APIs, and solution configuration.
Proven success managing complex, multi-stakeholder implementation projects.
Familiarity with CRM and project management tools (e.g., Salesforce, JIRA).
Excellent communication, project management, time management, and organizational skills.
Strong leadership and mentoring capabilities.

Good to Have

Experience in financial technology (FinTech) or cross-border payments.
Understanding of compliance and regulatory requirements in financial services.
Familiarity with payment platforms, transaction processing, or currency exchange systems.
Exposure to enterprise-level integrations with ERP systems (e.g., SAP, Oracle).
Knowledge of data security, encryption standards, and audit practices.
Experience working with global clients and navigating multi-region implementations.
Bilingual, French or Spanish.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

Market competitive annual gross salary
Opportunity to earn an annual bonus
Great career growth and development opportunities in a global organization
A flexible approach to work
Generous insurance (health, disability, life)
Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

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Sr. Customer Implementation Specialist

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