Client Services and Operations Executive

PR Newswire, a CISION company (www.prnewswire.co.uk) is the global leader in innovative communications and marketing services that enable marketers, corporate communicators, sustainability officers, investor relations officers and many more to leverage content to connect and engage with their target audiences globally, and drive demand across all channels. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to-end solutions to produce, optimise and target content – from rich media microsites to high impact video to multimedia press releases – then distribute content and measure results across traditional, digital, mobile and social channels. Combining the world’s largest multi-channel distribution network with the most comprehensive workflow tools and platforms, PR Newswire enables the world’s businesses to drive demand and engage opportunity everywhere it exists. PR Newswire serves tens of thousands of clients from offices in the Americas, EMEA, and APAC.

As Client Services & Operations Executive you will be responsible for the account management of the successful completion for all wire and email distributions for PR Newswire clients. Taking and interpreting client instructions you will draw on your previous experience to recognise clients’ needs and propose appropriate solutions. This is an exciting opportunity to join our business within our crucial CCS Distribution Department. This role will allow you to leverage your relationship building and up-selling skills by developing a consultative approach with our internal and external clients to ensure service delivery excellence. This role will give you an opportunity to work in shift pattern model giving great flexibility and be part of a great collaborative team. Order processing from end to end and providing clients with an excellent service that exceeds their expectations and is in line with PRNE service standards.

Duties and responsibilities:

• Order processing and managing the successful completion of orders for all wire, and e-mail distributions.
• Provide clients with an excellent service that exceeds their expectations and is in line with corporate strategy
• Identify and highlight add-on sales opportunities and generate additional revenue (upselling)
• Always adhering to all departmental Standard Operating Procedures
• Take and interpret client instructions, recognise client needs and propose solutions
• Focus on quality standards and timelines to achieve team targets and objectives
• Ensure content accuracy, attribution, and acceptability of client’s copy
• Edit proofread content for accuracy, clarity, grammar and adherence to PRN Editorial Standard
• Monitor progression of order at all stages – liaising with internal departments, the client, and outside suppliers as necessary
• Ensure completed orders are checked and passed through promptly to invoicing
• Confirm all content aligns with our brand voice, tone and editorial standards
• Fact-check information to ensure credibility and accuracy
• Provide feedback to clients and suggest improvements where necessary
• Oversee the formatting and presentation of final content before publication
• Stayed updated on industry trends, news and best practices
• Assume responsibility for co-ordination and completion of all orders
• Re-prioritise workload regularly to ensure all deadlines are met
• Ensure all jobs are assigned, distributed, and fulfilled correctly
• Quality checks all orders and distributions to guarantee a high standard of service delivery
• Ensure all jobs and related correspondence/activities are accurately logged in CRM/Order management system
• MNR Cover
• Instigate initiatives and process to build, develop, and maintain excellent business relationships
• Ensure excellence in service delivery
• To comply with all company policies (for example data protection, equal opportunities, confidentiality)
• Maintain an excellent knowledge of all PR Newswire products and services. The candidate may be required to undertake additional duties falling within their scope of their responsibility and competence, as determined by the needs of the business and its customers.

Essential Skills and Experience:

• Proven track record within client facing and/or operational role
• Knowledge of Microsoft Office and understanding of HTML
• Excellent interpersonal skills with ability interact with stakeholder of varying levels and clients
• Positive approach to work and understand the importance of teamwork and personal initiative in achieving departmental and company goals
• Have the energy and drive to work under pressure to hit tight targets
• Excellent organisation and time management skills with the ability to ensure excellence in service delivery
• Upselling experience

What we offer:

• Holiday - 25 days holiday and 4 Wellness day per year + bank holidays, ability to carry 5 days over each year  to encourage a healthy work-life balance!
• Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee’s expense); Group life assurance - employer paid
• Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution
• Cycle to work; Employee discounts platform - through Reward Gateway
• Dental insurance - preference premiums at employee’s cost + option to add family members
• Employee assistance plan (EAP) & Full Calm subscription
•  Maternity/parental leave policy & Sabbatical leave policy