Customer Insights Representative

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

Mentimeter’s vision is to transform presentations and meetings into engaging, interactive experiences by making it easy for everyone to listen and be heard. We believe in giving everyone a voice in every meeting and presentation. With HQ in Stockholm but local offices in Toronto & Sydney, we are building a global, modern, diverse, and friendly product-first tech company. We are now looking for our first Customer Insights Representative to join our Enterprise Support team in our growing Sydney office. 

You’ll be part of a humble and fast-moving team that helps our users shine during interactive presentations. Providing quality support to inspire our users at scale has been a key driver of Mentimeter’s success since the very beginning.

Role Responsibilities:

As a Customer Insights Representative, your primary responsibility will be to respond to customer inquiries via chat and email. Your daily tasks will include:

• Responding to support requests from users worldwide, helping them create amazing interactive presentations (approx. 75% of your time, with occasional video call troubleshooting).
• Gathering and sharing insights from our Enterprise users with product, sales, and marketing teams.
• Assisting with administrative tasks, such as managing payments, qualifying refunds, handling resellers, and invoicing.
• Collaborating on initiatives within the support team, such as translating help articles and other resources to better support our global users.
• Working closely with our Sales team to identify potential inbound sales leads and business opportunities.

We believe you have:

• Business-level English with outstanding verbal and written communication skills.
• A minimum of 2 years of full-time experience in B2B (Business to Business) & Enterprise customer support. 
• A solid technical understanding of websites and browsers for troubleshooting with customers.
• A strong passion for supporting international customers with excellent problem-solving and communication skills.
• Ability to work independently and with high self-leadership, as you will be the first person in this role. 
• An entrepreneur in spirit and salesperson by proof, as you will be part of building Mentimeter as a company together with all your colleagues
• Ambitious and solution-oriented
• Flexible mindset and open to new ways of working
• You are required to have professional-level English 
• Excellent communication skills

It's a bonus if you have:

• Experience working with enterprise customers (B2B) or in sales.
• Any other relevant experience in supporting global customers in a SaaS environment.

Resources we offer you:

• A supportive and skilled local team, as well as regular training and mentoring from our Stockholm office
• First-in-class support tools and scalable solutions such as resolution bots, saved replies, and a comprehensive help center.
• Onboarding and hands-on training
• A beautiful office in Sydney CBD with everything you need to perform your best work 

Information for applicants:

We strongly believe in the power of teamwork! While we value being in the office for collaboration and mutual learning, we also offer flexibility. Our hybrid model allows you to work from home up to 2 days a week while spending 3 days a week with the team in our office. 

Please note that this position is located onsite at our Sydney office and commences on the 1st of  May 2025. We are currently not able to provide visa or relocation assistance, so this role requires full working rights in Australia. 

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
Review our Privacy Policy for more information.