Director of Strategic Accounts

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

Role Overview

As the Director of Strategic Accounts, you will be responsible for driving the success, growth, and retention of our largest and most strategic clients within the EMEA as well as Globally. Your role will be pivotal in shaping client strategies, deepening relationships, and maximizing account potential. By leading cross-functional efforts and aligning internal teams with client needs, you will ensure long-term partnerships that fuel both client success and Mentimeter’s growth.

Key Responsibilities

Strategic Account Management

• Develop and execute tailored account strategies to drive growth, retention, and customer success across key accounts in the EMEA region.
• Serve as the primary point of contact for strategic accounts, ensuring a seamless client experience and addressing high-level needs.

Client Growth & Retention

• Drive our customer engagement models to ensure deep customer value and success. 
• Identify opportunities for expansion within existing accounts, driving cross-selling and upselling initiatives.
• Foster deep client relationships to ensure long-term partnerships and maintain high customer satisfaction.

Team Leadership & Collaboration

• Leading Leaders in terms of our Sales Managers
• Lead our retention & growth teams (Relationship Managers, CSMs & Growth Executives) providing guidance, mentorship, and support to ensure high performance and client focus.
• Collaborate closely with Sales, Product, and Marketing teams to align on client strategies, product roadmaps, and feedback loops.

Performance & Metrics Management

• Monitor account performance and client success metrics, using data-driven insights to refine strategies and drive results.
• Provide regular reports and updates to senior leadership on account health, growth opportunities, and potential risks.

Market Analysis & Strategic Input

• Analyze market trends, customer needs, and competitive positioning in the EMEA region to identify growth opportunities.
• Serve as a thought leader by representing Mentimeter at key industry events, conferences, and client engagements.

Contract Management & Negotiation

• Lead contract renewal negotiations and manage terms that align with both client needs and company objectives.
• Ensure account strategies are aligned with legal, compliance, and financial considerations.

Qualifications

• 10+ years experience in selling towards the Enterprise. Handling complex sales & buying processes with the largest companies in the world. 
• 5+ years of experience in strategic account management and leadership roles within the SaaS industry.
• Proven success in driving growth and retention across enterprise-level accounts.
• Strong knowledge of Value based selling and frameworks like MEDDPICC etc
• Strong background in leading and developing high-performing teams.
• Excellent relationship-building skills with the ability to engage at all organizational levels.
• Analytical mindset with the ability to leverage data to inform strategic decisions.
• Strong communication, negotiation, and stakeholder management skills.
• Fluent in English (German is a plus)

What this role offers

• The opportunity to lead and shape strategic account initiatives in one of Europe’s most dynamic SaaS companies.
• A collaborative, forward-thinking culture focused on innovation and long-term success.
• Continuous professional development opportunities in a fast-paced, scale-up environment.
• A competitive compensation and benefits package tailored to your success and growth.

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
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