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Customer Support Representative

Toronto

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

We are looking for a Customer Support Representative to join our support team at our Toronto office.

You will join a humble and fast-moving team that helps our users look like superstars when hosting interactive presentations. Inspiring our users through quality support in a scalable way has been a contributing factor in the success of Mentimeter since its beginnings. You will work closely with our Sales team in Toronto and cross collaborate with other departments from our HQ in Stockholm.

We are referencing the Dropbox and Slack journeys when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be a driving force to accelerate that growth even further!

We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter as a company to a world-leading position. You will be one of the leading individuals making this happen.



Role responsibilities:

The primary responsibility of the Customer Support Representative is to respond to customer inquiries through chat and email. Daily responsibilities include:

  • Develop deep expertise and keep up to date with Mentimeter offerings. 
  • Responding to support requests and inquiries from users all over the world via chat and email to help our users look like stars on stage
  • Gather and share insights and feedback from our users with product, sales and marketing.
  • Perform administrative tasks such as managing payments, refunds, resellers, and invoices.
  • Collaborate on various initiatives with the support team, including creating and enhancing internal and external knowledge base content, improving CRM workflows, and implementing automations to better serve users globally.
  • Work closely with the Sales team to identify potential sales leads and business opportunities from inbound inquiries.

 

Must haves for the role:

  • At least 1+ year of previous work experience in Customer Support or customer-facing roles
  • Business English level, with outstanding verbal and written skills
  • A sound level of technical understanding of websites in order to troubleshoot with customers
  • Passion for customer service and helping others 
  • Growth Mindset
  • Ambitious and result-oriented
  • Flexible mindset and open to new ways of working

 

  • Bonus points for:
    • Prior experience working with enterprise customers (B2B) or working in sales
    • Experience with our Tech Stack: Intercom, Linear, Stripe, Slack, Google Suite
    • Any other special interest that might be relevant (Let us know your skills!)

 

What resources do we have to support you:

  • A support team currently consisting of ten colleagues
  • First-in-class support tools and scalable solutions such as resolution bots, saved replies and a comprehensive help center
  • Robust onboarding and hands-on training
  • Beautiful office with everything you need to perform your work

Our Recruitment Process 

  • Application
  • Alva Labs - Personality + Logic Test
  • TA Interview 
  • Business Case 
  • Competence Interview 
  • Culture Interview
  • References

 

Mentimeter follows a Hybrid Working Schedule - you will be required to work out of our Downtown Toronto office 3 days a week (Monday, Wednesday and Thursday)

***Please Note - as this role is posted over the Holiday season, please be advised there may be a longer wait time than normal before your application is reviewed***

Mentimeter is committed to providing accommodations throughout the recruitment, assessment and selection processes in accordance with the Accessibility for Ontarians with Disability Act and the Human Rights Code. If you require accommodations during the application and hiring processes, please notify us and we will work with you on suitable accommodation(s), to the point of undue hardship.

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
Review our Privacy Policy for more information.

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