Head of Commercial Operations - Full Time

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing:

● Drive overall top line and profitability development with eventual P&L ownership based on performance
● Recruit & Manage the team and ensure your team is efficient.
● Build, manage, and coach the functional team: this will include managing the hiring and firing process and working closely with HR teams
● Create an unparalleled environment for your teams development and happiness
● Define and drive action plans to create strong relationships with local stakeholders.
● Directly manage partner relationships and execute smart partnerships as well as oversee negotiation to execution
● Managing contract negotiations with key partners to drive sales and order volumes
● Use analysis in marketing and be able to make customer acquisition decisions based on data
● Initiate creative local marketing strategies and user growth campaigns targeted both at the consumer and the partners
● Ensure compliance across all service lines and work closely with Finance and Legal departments
● Ensure regular reporting of your actions and results
● Deliver measurable results linked to the projects you are in charge of to grow top line as well as bottom line.
● Building a very friendly user interface for our vendors and our customers by being deeply involved
in all our Tech developments and sharing feedback with the relevant product teams
● Work with other functional heads to help scale our other cities through developing and sharing best practices.
● Engage with local regulatory and political stakeholders within your category ecosystem.

What we are looking for:
● Min 5+ years of experience across managing commercial teams or large projects, business
management experience in operations, strategy, technology, business development, running your own business.
● Effective project management - experience delivering on a multifaceted projects with many stakeholders
● Strong entrepreneurial and interpersonal skills
● Strong management & leadership skills
● Strong negotiation and networking skills
● Strong leadership and ability to work across functions of the business Drive expansion of the
business across cities in the country
● Ability to identify new business opportunities and partnerships to grow the top line of the business
● Impeccable communication skills
● Ability to negotiate in flawless English
● Ability to work independently and in a team
● Capacity to challenge and improve processes
● Ability to adapt with humility and resilience
● Demonstrated ability to work in a fast paced and competitive environment

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders