Sorting Hub Team Lead - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Sorting Hub Team Lead is primarily responsible for supporting the Sorting Center Manager in the strategic organization, meticulous coordination, and effective supervision of all Sorting Center activities to ensure optimal operational efficiency and service delivery.

Key Responsibilities

• Operational Oversight: Direct supervision and guidance of operational personnel (agents) to maintain high productivity and quality standards.
• Resource Management: Guarantee efficient management, tracking, and timely provisioning of all necessary supplies, equipment, and materials.
• Workforce Administration: Accurately manage and track the attendance and working hours of temporary personnel.
• Quality and Compliance: Enforce and monitor strict adherence to the 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain) across all operational areas.
• Exception Handling: Expedite and process problematic or non-standard items and shipments.
• Inventory Reconciliation: Ensure accurate reconciliation of "Zero In Transit" and "Pending forwards" parcels not recorded in the Manifest Unit (MU), specifically concerning Dropshipping and Operational shipments (OP).
• Reporting and Communication: Proactively document and communicate critical operational data, deviations, or concerns that impact the smooth functioning of the Sorting Center.
• Ad Hoc Support: Execute additional departmental tasks and initiatives as assigned by the Manager.

Required Competencies

• Professional Acumen: Exceptional rigor, demonstrated autonomy, strong versatility, and highly developed organizational skills.
• Resilience: Proven ability to maintain performance and composure while managing high-pressure situations and demanding workloads.
• Technical Proficiency: Expert command of standard office productivity software and relevant departmental tools.
• Strategic Planning: Excellent capacity for effective priority management and timely decision-making.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders