Inbound Senior Operator - Full Time

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing:

• Receive incoming shipments of goods and materials, verifying quantities, inspecting items for damage or discrepancies, and accurately recording information in inventory systems.
• Assist in unloading and transporting received items to designated storage locations within the warehouse or fulfillment center, using material handling equipment such as forklifts, pallet jacks, and hand trucks.
• Support the Inbound Team Lead in assigning tasks and responsibilities to team members, ensuring efficient workflow and adherence to standard operating procedures (SOPs) and safety guidelines.
• Train and mentor junior operators on inbound processes, equipment operation, and safety procedures, providing guidance and support to enhance their skills and capabilities.
• Monitor and track inbound activities, including receiving, inspection, and storage, to ensure timely and accurate processing of incoming shipments and compliance with service level agreements (SLAs).
• Collaborate with cross-functional teams, including Purchasing, Inventory Management, and Operations, to resolve discrepancies, process returns, and reconcile inventory discrepancies as needed.
• Assist in conducting regular inspections of inbound areas and equipment, identifying maintenance issues or safety hazards, and reporting them to the Inbound Team Lead or designated supervisor.
• Support efforts to maintain a clean, organized, and safe work environment in the inbound area, including removing debris, sweeping floors, and maintaining aisles and walkways free of obstructions.
• Perform other duties and responsibilities as assigned by the Inbound Team Lead or designated supervisor.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders