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Transport Dispatch Team Lead - Jumia (Full Time)

Nigeria

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing:

  • Dispatch Operations: Oversee daily dispatch activities, including vehicle allocation, route planning, and load optimization to maximize fleet efficiency and minimize delays.
  • Route & Schedule Management: Utilize Jumia's logistics systems (e.g., TMS - Transport Management System) to create and adjust dynamic routes, ensuring alignment with real-time demand, traffic conditions, and delivery SLAs.
  • Performance Monitoring: Track key metrics such as on-time delivery rates, fuel efficiency, vehicle utilization, and dispatch turnaround time; implement continuous improvements using data analytics.
  • Stakeholder Collaboration: Coordinate with warehouse teams, drivers, third-party logistics partners, and customer service to resolve escalations, handle exceptions, and enhance overall supply chain visibility.
  • Process Optimization: Identify bottlenecks in dispatch workflows, recommend, implement, and contribute to cost-saving initiatives.
  • Reporting & Analysis: Prepare weekly/monthly reports on dispatch performance, highlighting trends, variances, and actionable insights for senior management.

What we are looking for:

  • 2-3 years of experience in logistics, transportation, or dispatch operations
  • Proficiency in Transport Management Systems (TMS), route optimization software, and basic Excel/data analysis tools
  • Strong team management skills with the ability to coordinate across multiple stakeholders and communicate effectively at all organizational levels
  • Data-driven approach to problem-solving with experience in KPI tracking, performance analysis, and process improvement
  • Understanding of supply chain operations, last-mile delivery challenges, and e-commerce logistics requirements
  • Bachelor's degree in Logistics, Supply Chain Management, Operations, or related field preferred
  • Must have completed NYSC or possess a valid exemption letter

 

We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
 
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