Workplace Services Engineer

Banking is moving out of banks and becoming a part of customers’ daily digital lives. Inbank’s financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners to grow their businesses while end customers get to benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 400+ people working across our offices in Estonia, Latvia, Lithuania, Poland and the Czech Republic.

Due to our ambitious growth plans, we are seeking a dedicated Workplace Services Engineer to join our team on-site in Poland, Gdansk. In this role, you will be responsible for supporting the office environment and ensuring employees have the tools and resources they need to be productive. You will manage day-to-day IT operations, resolve technical issues, set up workstations, maintain office infrastructure, and provide support to employees. Working closely with cross-functional teams, you will help ensure smooth operations and contribute to broader company initiatives. This role will require willingness to travel to our offices in Warsaw, Gdansk, and the Czech Republic. 

To be successful in this role, you ideally bring the following skills:

• 5+ years of experience in IT support or systems administration.
• Expertise in managing Windows, Mac, and Linux environments.
• Strong understanding of office networking, VPNs and printers.
• Meeting room setup experience Cisco Webex, Google meet or similar.
• Familiarity with MDM Device Management tools like JumpCloude or similar.
• Experience with Identity and Access Management (IAM).
• Hands-on experience with Google Workspace, Office 365, Slack, and Atlassian tools (Jira, Confluence, ServiceDesk).
• Excellent problem-solving and communication skills in Polish and English.

Soft Skills:

• Proactive Initiatives: Take ownership of IT improvements and drive innovative solutions.
• Automation: Identify and implement automation opportunities to streamline processes.
• Customer Focus: Prioritize employee needs, ensuring a seamless IT experience.
• Mission-Oriented: Align with the company’s goals and work toward supporting business objectives through technology.
• Engineering Mindset: Approach challenges systematically, with a focus on problem-solving and scalability.

Bonus points if you have:

• Experience with workflow automation (Zapier or similar).
• Experience with SSO, SAML, SWA,  oauth, LDAP, API, Python, Unifi networks and Fortigate firewalls. 
• Vendor management, License Management and Procurement for IT equipment and services.
• Zero-Touch IT: Implement and manage automated onboarding/offboarding processes.

What you’ll get in return:

• Competitive salary based on experience and a comprehensive benefits package.
• Hybrid, agile, and autonomous working environment.
• Private medical care (Enel-Med).
• Sports activity subsidy.
• Engaging and challenging projects with professional development opportunities.
• A 6-week paid sabbatical after 4 years at Inbank, based on performance.
• A friendly, results-oriented team.
• Team events and additional perks.

At Inbank we strive to have an inclusive and diverse working environment, so we welcome you to apply even if you do not match all the points here but think you would do well.