Join the Hive

The position We’re looking for a hands-on leader with strong operational expertise, a tech-driven mindset, and a clear focus on delivering excellent customer support. You’ve led teams in fast-paced environments, know how to prioritize, and keep people aligned on what matters most. Lead and develop a high-performing customer support team, fostering a strong, customer-first culture Ensure fast, effective resolution of inquiries while meeting business goals Optimize daily support operations to improve efficiency and team productivity Use data to identify inefficiencies, improve processes, and drive meaningful changes Collaborate across teams (e.g., Product, Operations, Finance) to align on customer initiatives Stay ahead of e-commerce trends and adapt support strategies accordingly Your profile We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit! Proven experience leading teams in fast-paced, high-growth environments Strong operational and tech affinity, with a focus on customer experience Hands-on, proactive mindset with excellent communication and problem-solving skills. Ability to analyze data, streamline processes, and improve support outcomes. SQL proficiency a big plus Structured, organized approach with strong time management skills. Confidence working cross-functionally and influencing stakeholders at all levels Our offering Be part of the Hive.Become part of a high-performing team of exceptional people from McKinsey, Amazon, Shopify, Google, Blackstone, J.P. Morgan, DHL, and more. At Hive, we foster a culture of trust, collaboration, and constructive feedback—where people are empowered to grow and make a real impact. Make your mark.Shape the future of commerce operations in a fast-scaling company with a strong entrepreneurial mindset. You’ll work on exciting challenges from Day 1 and grow alongside Hive as we expand across Europe. Competitive compensation.We offer market-competitive salaries, including an equity incentive plan (EIP) for all full-time team members. Tools to thrive.You'll receive a MacBook and the tools that suit your working style best—whether that’s an extra monitor, headphones, or something else to boost your productivity. We support your well-being.Enjoy 30 vacation days per year, with an additional 20 days to take as paid sabbatical every 3 years at Hive. Office perks & team events.Flexible working hours, free drinks and snacks in our offices, and regular team events—including workations that bring the entire Hive team together. About us

The position If you are excited about scaling a fast-growing startup, driving operational excellence, and managing strategic partnerships, this might be the right role for you! We are looking for an experienced operations professional to strengthen our partner fulfillment operations in Madrid. What you will do: Be Hive's local presence: Act as the key point of contact between Hive HQ (Berlin) and our partner fulfillment center, ensuring alignment and smooth daily operations. Train and empower teams: Lead onboarding and ongoing training for warehouse staff on Hive’s processes, tools, and new feature rollouts. Optimize for scale: Spot inefficiencies, suggest improvements, and help standardize workflows to support Hive’s growth in Spain. Support merchant success: Collaborate with onboarding and support teams to ensure smooth merchant launches and an excellent operational experience. Keep things running: Triage and solve operational challenges as they arise and help the team deliver reliably, every day. Your profile We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit! Strong relationship-building skills with both internal teams and external partners Ability to manage multiple priorities and deadlines in a dynamic environment A proactive mindset, with a track record of identifying and driving process or product improvements Confidence working independently and taking ownership of tasks Excellent communication skills in both English and Spanish A solid understanding of SLAs and comfort working with performance metrics Experience in e-commerce fulfillment (B2C and B2B), ideally within a high-volume marketplace or logistics setting Our offering Be part of the Hive.Become part of a high-performing team of exceptional people from McKinsey, Amazon, Shopify, Google, Blackstone, J.P. Morgan, DHL, and more. At Hive, we foster a culture of trust, collaboration, and constructive feedback—where people are empowered to grow and make a real impact. Make your mark.Shape the future of commerce operations in a fast-scaling company with a strong entrepreneurial mindset. You’ll work on exciting challenges from Day 1 and grow alongside Hive as we expand across Europe. Competitive compensation.We offer market-competitive salaries, including an equity incentive plan (EIP) for all full-time team members. Tools to thrive.You'll receive a MacBook and the tools that suit your working style best—whether that’s an extra monitor, headphones, or something else to boost your productivity. We support your well-being.Enjoy 30 vacation days per year, with an additional 20 days to take as paid sabbatical every 3 years at Hive. Office perks & team events.Flexible working hours, free drinks and snacks in our offices, and regular team events—including workations that bring the entire Hive team together. About us

The Position Perfect Sales Internship Based in Berlin for Fluent Dutch Speakers Looking for an exciting 6 or 12-month internship abroad where you can gain hands-on experience in sales? At Hive, we’re offering ambitious Dutch-speaking students and recent grads the opportunity to join one of Europe’s fastest-growing tech scaleups and kickstart their career in tech sales.   As a Sales Development Representative Intern, you’ll become part of our high-performing outbound sales team. From cold calling to booking meetings with decision-makers at top ecommerce brands in the Netherlands and beyond, you’ll be learning by doing, every single day.   Your Key Responsibilities: Cold call and connect: Be the first point of contact for Dutch-speaking prospects, sparking interest and starting meaningful sales conversations Drive business: Book meetings with ecommerce brands and build a qualified sales pipeline for our Account Executives Get real training: Learn sales strategies, prospecting tools, objection handling, and performance-driven outreach tactics through hands-on coaching Work in an international team: Collaborate with a diverse group of teammates from across Europe, right in the heart of Berlin Own your impact: Work towards clear, trackable goals with support and recognition along the way   Who we’re looking for Fluent Dutch speaker with strong English (written and spoken) Currently studying or recently graduated in international business, sales, marketing, communication, or a related field. Erasmus Programme applicable. Motivated to gain real sales experience and explore a career in tech Comfortable on the phone and excited about cold outreach Curious, coachable, and eager to learn fast in a startup environment   Why join Hive? Hive is a VC-backed scaleup, revolutionizing e-commerce operations for Europe’s leading D2C brands. Since launching in 2020, we’ve grown rapidly across Berlin, Paris, Madrid, Amsterdam, Milan, and London—helping brands scale with our tech-powered logistics platform. At Hive, you’ll experience what it’s like to work in a fast-paced international startup and gain valuable, practical skills in outbound sales and communication skills that will set you up for success in any commercial role.   What we offer International internship experience in Berlin’s vibrant startup scene Flexible 6- or 12-month duration (full-time) €19/hour compensation MacBook and top-tier sales tools Sales coaching & mentorship Beautiful office with snacks, drinks & lunch Regular team events & company-wide offsites   Ready to take your first step with a sales internship? Apply now and spend your next 6 or 12 months growing with Hive, personally, professionally, and internationally. About us