Special Operations Manager - Spain (f/m/d)

The position

If you are excited about scaling a fast-growing startup, driving operational excellence, and managing strategic partnerships, this might be the right role for you!

We are looking for an experienced operations professional to strengthen our partner fulfillment operations in Madrid.

• If you are excited about the opportunity to shape Hive as a company and disrupt an industry, apply!
• For our partner fulfillment center in Madrid, we are looking for a team member who wants to join the Operations Team:
  • You will act as a liaison between Hive's HQ in Berlin and the local operations at our partner's fulfillment center in Madrid (Spain)
  • You are key to scaling Hive partner operations while ensuring seamless operations and continuously improving workflows and identifying opportunities for optimization
  • You will train the team on our Hive fulfillment processes and new product features when they get rolled out
  • You will represent Hive towards our merchants and, together with onboarding management, launch new merchants
  • You will support the partner fulfillment team in our Spanish FC on a daily basis to solve problems and perform special fulfillment tasks

Your profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• You are an excellent relationship builder, both with internal but also with external stakeholders
• You are an all-rounder who feels comfortable juggling different priorities and deadlines
• You go the extra mile to propose process & product improvements to make our partner operations as smooth as possible
• You are able to perform tasks independently
• You are a great communicator and fluent in English and Spanish
• You have a great feeling for SLAs and understand number-driven operations
• You have experience in e-commerce fulfillment processes (B2C and B2B), preferably from a large marketplace operator
• You are eligible to work in Spain

Our offering

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About us

We're revolutionizing e-commerce operations.

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.