Account Manager - Italy (f/m/d)

The position

If you are excited to re-think account management, shape Hive as a company, and disrupt an industry - apply!

• Consult our customers on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end.
• Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers
• Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals
• Onboard new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive as one of the best that customers will not forget
• Join our pan-European account management team, and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe

Your profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• 2-3 years experience in B2B Account Management, Sales or Business Development
• Entrepreneurial mindset, with a hunger for personal development and a passion for building lasting relationships
• Strong analytical as well as empathetic abilities to leverage in your communication towards customers
• You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders
• Fluent in writing and speaking in both Italian and English (C2)
• You have worked in a Start-Up, Software or SaaS company before; logistics experience is a plus

Our offering

• Be part of the Hive.
  Become part of a high-performing team of exceptional people from McKinsey, Amazon, Shopify, Google, Blackstone, J.P. Morgan, DHL, and more. At Hive, we foster a culture of trust, collaboration, and constructive feedback—where people are empowered to grow and make a real impact.
• Make your mark.
  Shape the future of commerce operations in a fast-scaling company with a strong entrepreneurial mindset. You’ll work on exciting challenges from Day 1 and grow alongside Hive as we expand across Europe.
• Competitive compensation.
  We offer market-competitive salaries, including an equity incentive plan (EIP) for all full-time team members.
• Tools to thrive.
  You'll receive a MacBook and the tools that suit your working style best—whether that’s an extra monitor, headphones, or something else to boost your productivity.
• We support your well-being.
  Enjoy 30 vacation days per year, with an additional 20 days to take as paid sabbatical every 3 years at Hive.
• Office perks & team events.
  Free drinks and snacks in our offices, and regular team events—including workations that bring the entire Hive team together.

About us

We're revolutionizing e-commerce operations.

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.