VIP Account Manager Team Lead

Growe welcomes those who are excited to:

• Lead the VIP team, supervise and mentor Account Managers, ensuring they meet performance goals;

• Develop and execute VIP strategies to enhance VIP customer experience and engagement;

• Monitor and analyze VIP data, identifying trends, opportunities, and areas for improvement;

• Build strong relationships and address VIP needs promptly;

• Collaborate with other departments, ensuring a seamless VIP experience;

• Develop and execute VIP strategies to increase VIP acquisition;

• Assist the Head of VIP, including planning outbound campaigns, reporting on ROI, and guiding KPIs;

• Track team effectiveness, communicate essential information, and provide feedback on trends;

• Ensure client contact to maintain regular contact with VIPs, ensuring the quality of work and performance;

• Set performance goals, conduct monthly reviews, QAs, and participate in hiring processes;

• Motivate the team, provide constructive feedback, and contribute positively to team dynamics.

We need your professional experience:

• 3+ years in VIP management or a similar role;

• Experience in EU Markets;

• Team management experience;

• Strong analytical skills;

• Experience in Account Management, Customer Relationship roles, preferably in the iGaming industry;

• Understanding of the iGaming and Sports betting market and related KPIs.

We appreciate if you have those personal features:

• Highly organized with excellent attention to detail;

• Excellent communication and interpersonal skills;

• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.