New

Technical Support Agent

Anywhere
Growe welcomes those who are excited to:
  • Work closely with business units and technical teams to clarify requests and track task progress

  • Monitor Grafana boards to assess system performance and detect potential issues;

  • Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;

  • Record incidents in JSM/Jira in compliance with established workflows;

  • Handle support tickets, ensuring they are updated regularly and resolved promptly;

  • Escalate incidents when required, adhering to internal protocols;

  • Draft and deliver notifications about scheduled or unscheduled technical activities.

We need your professional experience:
  • 1 + years of experience in customer support/technical support;

  • English proficiency from Upper-Intermediate level;

  • Experience as a QA will be beneficial;

  • Experience with OpenSearch/Elastic Search and Grafana - will be a plus;

  • Proficiency in Atlassian Jira (ticket management).

We appreciate if you have those personal features:
  • Excellent verbal and written communication skills;

  • Teamwork skills with the ability to work independently within the area of responsibility;

  • Analytical thinking and a proactive approach to problem-solving.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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