VIP Brand Team Lead

Growe welcomes those who are excited to:

• Develop and execute a comprehensive hospitality program tailored for VIP users, including gifting, travel experiences, luxury events, and private tournaments;

• Work closely with VIP Managers and CRM teams to identify eligible VIP clients for hospitality offerings, ensure all experiences align with brand values, legal regulations, and responsible gambling policies;

• Plan, coordinate, and manage VIP events (exclusive dinners, private sports events, luxury travel arrangements, international expos or conferences), oversee event logistics, budgeting, vendor negotiations, and partner relations;

• Build and maintain relationships with hospitality, luxury goods, and service providers, negotiate preferential rates and premium services for VIP clientele, and ensure high-quality delivery from third-party providers;

• Manage and mentor a small team of hospitality coordinators and event specialists, provide leadership in project planning, task delegation, and performance monitoring, collaborate closely with other internal departments: VIP CRM, Compliance, Marketing, Legal, Risk;

• Manage hospitality budgets and report on ROI for all VIP experiences, monitor spending, cost-effectiveness, and value generation from hospitality activities, and provide regular reports to management with clear KPIs and performance tracking;

• Collect and analyze feedback from VIP customers to refine and optimize hospitality offerings, identify trends, preferences, and market opportunities for future experiences, and implement continuous improvement processes to enhance VIP satisfaction;

• Ensure all hospitality activities fully comply with responsible gambling guidelines and regional legal regulations, and coordinate closely with Compliance, AML, and Responsible Gambling teams.

We need your professional experience: 

• Minimum 3 years of experience in VIP hospitality, luxury customer service, or event management (preferably in iGaming, or luxury sectors);

• Proven experience managing high-profile clientele and delivering exceptional service;

• Strong project management and multitasking skills;

• Budget management and vendor negotiation experience;

• Excellent communication and interpersonal skills with a service-oriented mindset;

• High attention to detail and organizational abilities;

• Understanding of gambling industry dynamics, VIP customer behavior, and loyalty principles;

• Sensitivity to cultural differences in international VIP client management.   

We appreciate if you have those personal features:

• Discretion, confidentiality, and professionalism;

• High level of cultural awareness;

• Client-first mindset with ability to anticipate VIP needs;

• Strong problem-solving and crisis management skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.