Customer Support Team Lead

Growe welcomes those who are excited to:

• Oversee daily operations, and provide strategic support, ensuring agent productivity and adherence to schedules;
• Inspire and motivate the support team by providing real-time support and feedback enabling departmental growth;
• Conduct regular team meetings for updates and promote training and development of supervisors and agents;
• Be ready to support complex issues and escalated complaints, handling ticket processes in emergencies;
• Proactively review customer interactions to maintain compliance with quality standards;
• Continuously review and track key performance indicators (KPIs) such as response and resolution times;
• Be creative in a dynamic work environment, by leading or participating in projects to improve & enhance support operations;
• Manage project timelines and deliverables, reporting on project progress and outcomes to senior management.

We need your professional experience:

• At least 2+ years of experience in a leadership role within the customer support industry;
• Proven ability to develop, inspire, and train team members;
• Analytical skills for data-driven strategic planning;
• Experience working with culturally diverse teams;
• Experience in the iGaming industry will be a plus;
• Upper-Intermediate level of English.

We appreciate if you have those personal features:

• Excellent verbal and written communication skills;
• Strong organizational and decision-making abilities;
• Ability to thrive in a fast-paced environment.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.