Payments Operations Specialist

Growe welcomes those who are excited to:

• Support payments processing related tasks of the division;

• Make sure that payment methods work properly, escalate issues to respective providers and teams;

• Handle requests from customer support and VIP payment delays/issues;

• Monitor acceptance rates across different cashiers and payment methods;

• Create reports of issues/escalations;

• Test new payment methods integrations/deployments.

Essential professional experience:

• English at upper intermediate level;

• 2+ years as a billing specialist (online payments);

• Confident in dealing with numbers and processing of financial/transactional information;

• Advanced Excel and other MS Office software user;

• Good understanding of online payments technical integrations, funnels, flows;

• Experience in written and oral communication with foreign customers or partners;

• Good understanding of payment and transactional systems and services.

We appreciate if you have those personal features:

• High communicational and organizational skills;

• Attention to detail and problem-solving skills;

• Ability to independently organize your work.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals.

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success.

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.