Customer Support Supervisor (Warsaw)

Growe welcomes those who are excited to:

• Oversee daily operations, ensuring agent productivity and adherence to schedules;

• Monitor agent performance, providing real-time support and feedback;

• Conduct regular team meetings for updates and training reinforcement;

• Review customer interactions to maintain compliance with quality standards;

• Track key performance indicators (KPIs) such as response and resolution times;

• Handle escalated complaints and complex issues and ticket process in case of emergency;

• Lead and participate in projects to improve support operations;

• Manage project timelines and deliverables;

• Report on project progress and outcomes to senior management.

We need your professional experience:

• Proven experience in a leadership role within the gambling or customer support industry;

• Fluent in English (written and spoken); 

• Proficiency in customer support tools and technology;

• Knowledge of industry regulations and best practices.

We appreciate if you have those personal features:

• Strong leadership and team management skills;

• Excellent communication and interpersonal abilities;

• Analytical skills for data-driven strategic planning;

• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.