Engagement Product Manager

Growe welcomes those who are excited to:

• Analyze internal stakeholder needs and workflows (KYC, Support, Risk, Operations) to identify opportunities for product improvements;

• Develop and enhance internal tools and back-office systems to improve efficiency, accuracy, and usability for operational teams;

• Gather and prioritize product requirements from internal users, forming a clear and actionable development backlog;

• Collaborate with engineering, design, and data teams to deliver product features that solve real problems for internal users;

• Create and implement product strategies aimed at automating routine tasks, reducing manual errors, and increasing operational transparency;

• Validate product hypotheses through feedback loops, usability testing, and metrics-driven decision-making;

• Coordinate integrations with internal services and third-party tools (e.g., KYC providers, fraud detection systems, support platforms).

We need your professional experience:

• At least 3 years of experience in product management;

• Experience working with internal systems (back office platforms, ticketing systems, KYC tools, risk engines);

• Familiarity with development methodologies such as Agile, Scrum, or Kanban, and the ability to prioritize tasks based on impact and urgency;

• Understanding of internal processes such as customer verification (KYC), risk management, and customer support workflows;

• Data-driven mindset with experience analyzing user feedback and system data to make informed product decisions;

• Ability to independently validate hypotheses and improve internal KPIs such as handling time, resolution rate, and error reduction;

• Understanding of analytics tools (e.g., Tableau, internal dashboards, SQL, GA) will be a plus;

• Upper-intermediate level of English (written and spoken);

• Experience in gambling/betting or fintech industry will be a plus.

We appreciate if you have those personal features:

• Excellent presentation and communication skills;

• Initiative, self-motivated, organized;

• Result-driven mindset.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.