VIP Reactivation Manager
Growe welcomes those who are excited to:
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Build and maintain strong relationships with high-value clients, ensuring exceptional customer experience and long-term loyalty;
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Conduct personalized promo calls to inform clients about exclusive offers, upcoming events, and tailored promotions;
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Proactively engage with VIP clients, addressing their needs, preferences, and concerns to enhance satisfaction and retention;
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Identify opportunities to introduce new products, services, or promotions that align with the client’s interests;
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Work closely with marketing, customer support, and product teams to ensure VIP clients receive a seamless and premium experience;
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Track client interactions, feedback, and engagement levels, providing insights for continuous improvement;
- Work in day & night shifts.
We need your professional experience:
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Proven experience in VIP account management, sales, or customer relations (preferably in gaming, fintech, hospitality, or similar industries);
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Strong communication and persuasive skills with the ability to build trust and rapport with clients;
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Experience in gambling is strong plus;
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Experience with CRM tools and data-driven decision-making is a plus;
- Upper-Intermediate level of English;
We appreciate if you have those personal features:
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Thoroughness, attention to detail;
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Strong communication skills;
- Ability to work in a fast-paced, target-driven environment;
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Self-organization and proactiveness.
We are seeking those who align with our core values:
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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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