VIP Reactivation Manager

Warsaw
Growe welcomes those who are excited to:
  • Build and maintain strong relationships with high-value clients, ensuring exceptional customer experience and long-term loyalty;

  • Conduct personalized promo calls to inform clients about exclusive offers, upcoming events, and tailored promotions;

  • Proactively engage with VIP clients, addressing their needs, preferences, and concerns to enhance satisfaction and retention;

  • Identify opportunities to introduce new products, services, or promotions that align with the client’s interests;

  • Work closely with marketing, customer support, and product teams to ensure VIP clients receive a seamless and premium experience;

  • Track client interactions, feedback, and engagement levels, providing insights for continuous improvement;

  • Work in day & night shifts.
We need your professional experience:
  • Proven experience in VIP account management, sales, or customer relations (preferably in gaming, fintech, hospitality, or similar industries);

  • Strong communication and persuasive skills with the ability to build trust and rapport with clients;

  • Experience in gambling is strong plus;

  • Experience with CRM tools and data-driven decision-making is a plus;

  • Upper-Intermediate level of English; 
We appreciate if you have those personal features:
  • Thoroughness, attention to detail;

  • Strong communication skills;

  • Ability to work in a fast-paced, target-driven environment;
  • Self-organization and proactiveness.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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