VIP CRM & Account Manager

Growe welcomes those who are excited to:

• Build and maintain strong relationships with VIP customers, addressing their needs and enhancing their experience;

• Serve as the main point of contact for VIPs, providing timely and personalized communication;

• Resolve customer issues promptly, collaborating with internal teams for quick solutions;

• Implement and execute data-driven strategies to retain VIP customers to enhance their experience, retain them and ensure brand loyalty;

• Develop and execute personalized promotional offers, tailored to VIP customers;

• Develop and execute data-driven CRM strategies to retain VIP players and promote brand loyalty;

• Create personalized bonus offers and promotional campaigns based on customer profiles and activity;

• Analyze retention data to identify trends and opportunities for reactivation;

• Regularly update VIP customers on exclusive offers, events, and promotions;

• Collaborate with design, content, and product teams to produce engaging promotional materials;

• Work with internal teams like CRM, VIP, BI, and Customer Support to align on strategies and share insights;

• Process bonus-related requests from VIP Customer Support agents and ensure smooth execution;

• Track VIP activity and CRM metrics, using data to inform decision-making and optimize strategies;

• Perform weekly cashback calculations and notify players of their rewards.

We need your professional experience:

• Proven experience in Account Management, Customer Relationship roles, or CRM preferably in the iGaming industry;

• Fluency in Bengali and English languages;

• Strong understanding of the iGaming and Sports betting market, would be preferred but not required;

• Understanding of iGaming Industry KPI metrics and terminology;

• Analytical mindset with the ability to interpret data and trends;

• Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;

• Regulatory compliance knowledge would be a plus as we work with sensitive information;

• Ability to work flexible hours to accommodate VIP customers.

We appreciate if you have those personal features:

• Excellent negotiation skills;

• Excellent communication and interpersonal skills;

• Customer-centric mindset.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.